Naveen Garg

• Achieved high stability and reliability for the security products such as bot detection and fraud prevention by identifying and mitigating potential issues.
• Successfully implemented a fail-over design, significantly minimizing service disruptions and enhancing the overall reliability of the system.
• Developed automation tools and scripts for streamlined production cluster launch, verification, implemented self-healing systems to enhancing operational efficiency.
• Implemented robust monitoring and alerting systems to detect and respond to security threats, system failures, or performance issues promptly.
• Performed capacity planning to ensure that the infrastructure can handle the load, especially during times of increased security threats or traffic spikes.
• Design and implement resilient architectures for security products, considering factors such as fault tolerance and disaster recovery to minimize the impact of potential failures.

• Maintain documentation for operational procedures, configurations, and troubleshooting guides.

Job Responsibilities :

• Site performance and quality control by enhancing monitoring checkpoints ,trends and data analysis.
• Develop Self-serve tools for operation automation to reduce hands-off and process improvement. Create auto bots /digital assistant based on NLP and machine learning to correlates application issues and provide first hand support to operation team.
• Oversee code release pipeline and ensure high code delivery without impacting site availability during development life cycle.
• Tier-2 Support for applications issues and provide support to cross functional team.
• Provide RCA and solutions for complex Re- occurring system and performance issues to improve overall environment health.

Achievements :

• Developed Task delivery and goal progress tool to visualize overall progress and automate report and handover's delivery.
• Developed Environment capacity planning tool to provide bird-view for better project budget planning and finding gaps in present infrastructure.
• Continues development of digital assistant and auto bot to automate day to day operations and troubleshooting tasks.
• Automated patch implementation after doing automation of restart procedure of application server without outages.
• Prepared Alert tracking tools to preserve work logs, data analysis tooling to observe trends for site reliability enhancement.
• Initiated self-healing system for alert handling and escalation.
• Participating CI/CD pipeline developments and resolving blockers down the road.
• Participating in Test automation by using Selenium and Cucumber and other tools.
• Prepared and track team members skill development plan.
• High quality of monitoring system enforcement by using tools Nagios , Netcool , Solarwinds , Web monitoring ,Dashboard to reduce issue counts and stable environment availability.

Job Responsibilities :

• Perform Code and config release in multiple testing environment with minimum outages .
• Ensure high site availability by using site monitoring tools.
• Provide first hand support for applications and system related issues .
• Continuous improvement of operation delivery by automating day to day operations.

Achievements :

• Streamline Code release operations with consistent site availability 99% including roll and maintenance.
• Transform monitoring support to achieve 99.99% clean monitoring system.
• Automated Several operations, maintenance and report task to save resource time and keep operations effective. Quick summary as below:
• Overall operation progress report including ticket resolution, Site availability report to track the progress.
• Maintenance work e.g. Market Open setting, Quotes issues recovery, SSH key maintenance etc.
• Developed Learning portal to organize new team members training path and keep track of the progress and efforts.

Job Responsibilities :

• Prepare performance testing scenarios by using LoadRunner after product analysis and discussion with development team.
• Prepare Load testing environment by roll out code and config on performance servers.
• Support PRD performance issues by running various load testing scenario and provide results to development team.
• Support DR and QA environment.

Achievements :

• Prepared PRD like Performance load testing environment by achieve 100% alert free system to perform PRD performance certification and PRD issues PELT.
• Enhanced PRD roll certification process and reduced certification time from 2 days to 5 hours.
• PRD roll certificate delivery improved from last day to 1 week in advance by collaboration with SCM and operation team.
• Automated PELT scenarios to resolve critical PRD issue when PELT count increase from 5 to 35 per day.
• Expedite Data center migration of QA environment by automated configuration conversion.
• Coordinated and drive DR verification activity to save around 30% of tech community time.
• Developed and deployed PLT result site to centralized PLT results for easy access and save records for future.
• Streamline team members project training process by centralize knowledge-base and developed training tracker portal.