Naveen Kumar
Washington DC,USA
Summary
Seasoned Senior Project Manager and Program Manager with over 17 years of experience in Agile methodologies, technical leadership, and client management. Proven expertise in delivering complex, multi-million-dollar projects across diverse industries, driving business value, and leading global teams. Adept at implementing strategic solutions, optimizing processes, and ensuring successful project outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technical Delivery Manager/Program Manager
Freeman
08.2024 - Current
- Working as a Technical Delivery Manager (TDM) in Freeman IT Governance team, overseeing the IT Governance and successful delivery of IT projects
- Oversee the technical delivery of IT projects, ensuring that project scope, schedule, and budget are managed effectively
- Client Communication, Resource Management, Quality Control, Stakeholder Management, Process Improvement and Risk Management
- Demonstrated experience as a TDM leading 7 business projects with total team size 50 plus member, across multiple agile teams, multiple implementation partners and product team
- Guiding cross-functional teams to execute projects with multiple dependencies, constraints and address enterprise/project level risks
- Provide clear, consistent project status updates to leadership, highlighting key metrics, risks, and dependencies to support informed decision-making
- Spearheading the implementation of several cloud/on prem based development projects on multiple technology and integration with SAP (Concur, Kronos, ECC, CWT, Coupa, SuccessFactors), Gardenia Sustainability, Salesforce, Microsoft Power App
Solution Delivery/ Program Manager (Cyber Security)/ Engagement Manager
AlertEnterprise
03.2023 - 07.2024
- Client: Salt River Project | Domain: Power and Water Utilities |Mar 2023- Till Date
- SRP would like to implement AlertEnterprise Guardian, Visitors Management and Intelligence Solution to manage their employee and contractor physical access and identities by integrating with SAP Fieldglass, SAP SuccessFactors, LENEL, background checks (RAG), asset management (Vehicle Decal & Key Mgmt.) as well as visitors centrally and integrate with their end point application
- Client: GoDaddy | Domain: Technology | Oct 2023 – Till Date
- AlertEnterprise has implemented out of box solution for Physical identity Access Management, Workplace Access and Security with Service Now integration, Visitors Management and Mobile Credentials for provisioning and deprovisioning of access card
- Accountable for Project planning, create Project/Program Roadmap, implementation, tracking of projects progress from initiation to completion
- Client Communication, Resource Management, Quality Control, Budget Control, Stakeholder Management, Process Improvement and Risk Management
- Documentations and Reporting: Maintaining accurate report plan, status reports, issue logs and change requests; Providing regular updates and reports to stakeholders and senior management;
- Spearheading the implementation of Physical Identity Access Management (PIAM / IAM), Visitors Management product with broad understanding of information and/or cyber security associated frameworks (e.g
- NIST, ISO/IEC 27001, NERC-CIP, RMF, GDPR)
Sr. Project/Program Manager
Hexaware Technology
04.2013 - 02.2023
- Client: Vontier | Domain: Manufacturing, Mobility & Engineering| Role: Technical Program Manager (Emerging Tools) | Mar 2022- Feb 2023 | Project Size: $35 MN
- Client: Covanta | Domain: Power & Utility | Role: Technical Program Manager/Sr Project Manager (Cyber Security & Infra) | Oct 2021- Mar 2022 | Project Size: $28 MN
- Client: HNI |Domain: Manufacturing| Role: Service Delivery Manager (Infra) |Mar 2021-Oct 2021
- Managing Tools (Emerging Tech & Tooling) project portfolio to implementation program communication; create program/project metrics; communicating the program progress status with program stakeholders
- Accountable for identifying and overcoming end-to-end, cross-functional problems in technical domains across client and/or server infrastructure
- Managing Risks and issues across many team/projects
- Leading, providing divisional representation, for enterprise, cross-functional tool strategy initiatives
- Responsible for overall tools delivery from Kickoff to tools deployment, to make it fully operational
- Driving the implementation of enterprise-wide Automation and Orchestration tools like Service Now Integration Hub, HealPro and Chatbot
- Works directly with Architects, System Analysts and QA/Testing team to manage the technical aspects of a development project
- Implemented several end user experience Artificial Intelligence/ Machine Learning /Cloud (AWS/Azure) based tools like Chatbot, Contact center solution using Amazon Connect & Sentiment Analytics, Smart Locker, DockIT, Tensai to improve service delivery and End user experience
- Successfully completed a $35 MN+ IT transition and transformation projects which include Service Desk, Data Center, and Desk Side support
Technical Lead/Scrum Master
Cognizant
12.2006 - 04.2013
- Client: MetLife | Domain: Insurance|Central Customer Database | Technical Lead
- Client: HealthNet | Domain: Healthcare| HNFS- Care Radius | Sr
- Developer
- Client: MEDecision | Domain: Healthcare| MED- Alineo Enhancement | Scrum Master/Lead
- Client: Franklin Templeton | Domain: Finance| GWS Registration | Sr
- Developer
- Client: Centrica-British Gas | Domain: Utility| Energy Saver’s Report | Developer
- Drive Scrum meetings, Backlog Grooming, Sprint Planning/Review, and other scrum ceremonies
- Thorough Understanding of Software Development Life Cycle (SDLC/ Waterfall), involved in various phases like Requirements, Analysis, Design, Development and Testing
- Led 20 members team as a Scrum Master/Technical Lead
Education
Bachelor’s - Computer Science
Ranchi University
01.2002
Corporate-PGDBA - Finance
Symbiosis
01.2009
Master’s - Computer Application
Vellore Institute of Technology
01.2006
Skills
Management : Project Management, Product Management, Service Delivery Management, Program Management, Project Portfolio Management, Risk Management, Release Management
Industry & DOMAIN: Mortgage Finance, Manufacturing, Banking and Finance, Insurance, Healthcare, Contact Center, Life Science, Sustainability/ ESG, Legal, Energy/Oil-Gas
Project Management Tools: Microsoft Project, Smartsheet, MS Office Suite, Google Suite, Azure DevOps, JIRA, JIRA Align, Miro, Rally, VersionOne, Confluence, SharePoint, Visio, Clarity PPM, ServiceNow, PowerPoint
Tools & Technologies: Elastic Logstash Kibana, Chatbot, Smart Kiosk/Locker, OpenShift/Kubernetes, AWS Cloud, Azure Cloud, Kubernetes, Jenkins, Maven, CI/CD, GitHub, Amazon Connect, Sentiment Analytics, Tensai, PowerBI
Technical Skills: JAVA, J2EE, JSF, JPA, JDBC, JSP & Servlets, Struts, Spring Boot, Oracle, MongoDB, SQL, Hadoop, Spring, Hibernate, Power App, SAP-Concur, SuccessFactor, ERP, NetSuite
Cyber Security: SecureWorks XDR, Vulnerability Management Tool SecureWorks-VDR, PAM 360
Communication: Expertise in program/project communication, metrics creation, and stakeholder reporting Experience preparing and presenting progress reports to CTOs, IT Heads, and CEOs
Certification
- Certified SAFe 5 Scrum Master, 2023, Scaled Agile
- Certified Scrum Master, 2021, Scrum Alliance
- PMP (In training)
- Sun Certified JAVA Professional, 2007, Sun Microsystem
Personal Information
Title: Program Manager / Solution Delivery Manager / Sr. Project Manager / Engagement Manager / CSM / SAFe 5 SSM
Experience Summary
Expert in managing complex, global projects and programs with evolving requirements. Proven track record of delivering high-impact solutions on time and within budget., Demonstrated ability to address operational challenges, resolve performance issues, and drive organizational growth through strategic initiatives and process improvements., Extensive experience leading Agile software delivery teams, utilizing SAFe, Kanban and other frameworks. Skilled in facilitating Agile ceremonies and fostering continuous improvement., Adept at managing client expectations, communication, and project governance to ensure alignment and successful delivery.
Timeline
Technical Delivery Manager/Program Manager
Freeman
08.2024 - Current
Solution Delivery/ Program Manager (Cyber Security)/ Engagement Manager
AlertEnterprise
03.2023 - 07.2024
Sr. Project/Program Manager
Hexaware Technology
04.2013 - 02.2023
Technical Lead/Scrum Master
Cognizant
12.2006 - 04.2013
Corporate-PGDBA - Finance
Symbiosis
Master’s - Computer Application
Vellore Institute of Technology
Bachelor’s - Computer Science
Ranchi University
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