Naveen Munuru

• Integrated AgentForce agents into Omni, enhancing real-time supervisory capabilities through design and implementation.
• Launched Omni Command Center allowing supervisors to monitor agents and manage escalations effectively.
• Engineered AI tools leveraging Claude code expertise with MCP to connect to external services seamlessly. Expert at prompting, using evals to improve responses. Expert using Claude Code, Cursor and Windsurf for development, testing and debugging.
• Applied advanced prompting techniques using evaluations to refine response quality significantly.
• Contributed to maintaining service trust as part of Gaudians team, collaborating with customers for effective issue resolution.
• Created Supervisor Wallboard feature offering centralized visibility of agents for improved management oversight.
• Established SLAs and SLOs focused on enhancing supervisor availability through comprehensive metrics dashboards and alerts.
• Executed persistent historical wallboard data solution ensuring adherence to functional requirements.

• Redesigned and implemented configuration management of IQC, streamlining integration and deployment processes with new partners.
• Migrated fraud, viewability, and app prediction engines to snowflake, DBT, and airflow, improving performance and scalability.
• Developed a project to move in-memory datasets from heap to off-heap, optimizing memory usage.
• Redesigned how IQC consumes and responds to fraud data, enhancing data accuracy by utilizing fraud rate instead of tiers.
• Migrated client AppNexus to Omni segments, introducing functionality for inclusion and exclusion segments to enhance targeting capabilities.

• Implemented a new API for a partner, delivering itineraries and dedicated program deals to improve user experience.
• Designed and developed APIs for Hotels Meta project, facilitating special deals for partners and enhancing collaboration.
• Built an admin module for managing rates and programs, streamlining hotel itinerary management.
• Established Continuous Delivery pipeline with Kubernetes, Docker, Jenkins, and AWS AMIs.

Client: Barclays Capital Investment Bank, New York City, NY, Aug 2014 – Aug 2017

• Developed the Linkback project, enabling secure publication access and sharing for Barclays MResearch clients. ● Built an admin module for the support team to handle cases, deregister clients, and track requests.
• Implemented messaging module called Connect, Watchlist, and phonebooks.
• Developed Colleague-Interface single-page architecture application using AngularJS/Node.js. ● Worked on CI android apps authorization, session refreshment, APIs, and REST Web services. ● Developed custom screens and integrated other tools like request approvals and service now.

Client: CVS Pharmacy (Caremark.com), Florham Park, NJ, Feb 2014 – Aug 2014

• Collaborated with stakeholders to gather requirements and facilitated the creation of the Business Requirements Document (BRD). Assisted the project manager in developing the Functional/Non Functional Requirements Document (FRD/nFRD) and crafted the Application Architecture Design Document (AAD). Provided timeline diagrams to stakeholders and solutions architects for the Minute Clinic application in the Caremark Portal.
• Implemented a HIPAA-compliant application, ensuring adherence to privacy standards for users. Introduced new personalization rules, enabling clients to customize their healthcare portal, and made necessary code modifications to accommodate these rules. Employed frameworks such as Struts Portlet, Spring Portlets MVC, and JSF Portlets to implement these functionalities.

Client: Condé Nast Publications, New York City, NY, Aug 2011 – Feb 2014

• Developed a widget within the application that periodically retrieves content from social media networking sites such as Pinterest, Vine, and Instagram to update the application with the latest media content. Implemented the widget using Node.js and MongoDB for data storage.
• Integrated social media networking sites into the web application using third-party APIs, enabling users to log in, share, and post directly from the application. Integrated the Livefyre commenting platform into the application, collaborating with the Livefyre team to resolve issues, migrate/port previous comments, and customize the platform.
• Conducted performance tuning for the applications, addressing memory leaks in the code, optimizing SQL queries, rewriting Hibernate criteria API code, and implementing additional caching to enhance application performance.
• Developed an Android application and server-side APIs for Vogue's Fashion Night Out app, delivering the application within a six-week deadline. Created APIs and RESTful web services to generate feeds for the mobile apps. Utilized AWS EC2, S3, and RDS to retrieve data from different vendors, process feeds, update the database, and provide feeds to the mobile apps.
• Worked on the development of the New Yorker's GOAT Android app and implemented the server-side application that provides APIs and RESTful web services for updating app content and introducing new features. Leveraged the Spring Framework, Hibernate Framework, AWS EC2, S3, and RDS to retrieve content from content management systems, process data, and store it on RDS for the app's content updates and latest events.

Client: Direct Brands Inc, Garden City, NY, Jan 2011 – Jul 2011

• Enhanced e-commerce applications for new members using ATG Framework, Java, and Oracle.
• Implemented search engine optimization for the application and products.
• Developed a pixel tracking mechanism for new member enrollment.
• Implemented the Rawlings Bat promotion, allowing users to customize orders and add custom messages.
• Implemented a batch process using PL/SQL stored procedure and UNIX script to send user IDs to vendors for the member get member project.
• Created a project to generate promotion links for all clubs in a CSV format for vendors using PL/SQL stored procedure and UNIX script.
• Conducted code revisions, merging, reviewing, and building and deployed to various environments. ● Automated build process for continuous integration using Jenkins.

Client: Condé Nast Publications, New York City, NY, Dec 2009 – Dec 2010

• Migrated applications from WebSphere App Server to Resin and build tool Ant to Maven. ● Worked on migration-related issues for WebSphere, Resin, Hibernate, and Spring.
• Utilized Spring modules like Spring MVC, Spring Web, and Spring ORM (Hibernate).
• Improved application performance through query optimization and tuning.
• Used tools like JConsole, Yourkit, APM, HP LoadRunner, and JMeter for profiling and load testing.
• Modified JVM parameters, code, and database queries to optimize performance.
• Developed and supported e-commerce applications, including sweepstakes, quiz polls, and CDS offers.
• Managed sweepstake fulfillment process and addressed related production issues.

Client: Peniel Solutions, Norcross, GA, Jan 2008 – Dec 2009

• Implemented an E-Commerce Lender registration project for FHA.
• Designed and developed the Lender Registration Process application for FHA.
• Developed lender request processing, order management, user authentication, and payment processing.
• Utilized Java/J2EE, Servlets, JSP, JSTL, JDBC, Javamail, Web Services, HTML, CSS, and JavaScript.
• Developed SOAP web services for data retrieval and updates in Oracle's Siebel CRM.
• Created new APIs using Spring framework to interact with CRM for user account information.
• Developed Document Management Applications, Event Calendar, FAQ, Lender, Lender accounts and payments, Call center, PDF generator for FHA.
• Created APIs for SOAP and REST Web Services to facilitate data transfer among applications. ● Used XML parsing to dynamically generate PDF documents and Excel spreadsheets for reporting.