Naveen Nayak

Contributed to yearly same stores sales growth consistently over 10 years by staffing, history trend study,marketing and community involvement

• Spearheaded all new menu item training, production and execution.
• Systemized scheduling formats and labor performs , creating all labor budgets that reflected each individual market
• Fine tuned team members handbooks, training, progressive discipline systems.
• Created playbook for all departments to follow to achieve successful opens and continue those systems throughout daily operations.
• Achieved 2.5% labor decrease, 3% improvement in liquor costs, and 4.5% improvement in food cost company wide over my 10 years of employment all along increasing sales from .5% to 4%.
• Contributed to both team member and management retention by participating hip to hip on a daily basis.
• Participated in all human resource issues in my region as well as company wide.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Collaborated with sales and marketing departments to support client acquisition.
• Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
• Negotiated, prepared, and signed contracts with clients.
• Developed and implemented strategies to increase sales and profitability.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Analyzed market trends and competitor activities to create competitive advantages.

• Provided excellent service and anticipated all guests needs proactively.
  
  
• Trained all bar and server staff and was a lead as a server and bartender.
• Cooked all stations including broiler, pantry, fry, grill,pizza dessertand sautee.
• Carefully interviewed, selected, trained and supervised staff.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Interacted positively with customers while promoting hotel facilities and services.
• Correctly calculated inventory and ordered appropriate supplies.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Actively participated in ongoing customer service programs to build sales and rapport in the community.
• Led and directed team members on effective methods, operations and procedures.
• Prepared for and executed new menu implementations.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Maintained a safe working and guest environment to reduce the risk of injury and accidents.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Led and directed team members on effective methods, operations, and procedures.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Reconciled cash and credit card transactions to maintain accurate records.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Motivated staff to perform at peak efficiency and quality.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Maximized quality assurance by completing frequent line checks.