Naveen Yarramsetty
San Francisco,CA
Summary
Reliable and enthusiastic with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Positive and upbeat successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Committed with experience serving hot, delicious food while maintaining friendly atmosphere. Supported multiple FOH duties for optimal service to every guest. Ran food, seated customers and discussed menu options. Kept dining area clean with proactive attention to departing guests, empty plates and spills. Seasoned highly experienced in food service roles. Delivered food quickly to customers and frequently topped off drinks to maximize satisfaction. Well-versed in safe handling and cleaning requirements.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Receptionist
Hotels
01.2025 - Current
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Responded to customer complaints and addressed issues promptly and professionally.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Assisted with luggage storage and transportation when requested by guests.
- Managed the switchboard, transferring calls and taking messages as required.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving complaints effectively.
Host, Food Runner
All cuisines
04.2023 - Current
- Ensured front desk area was well stocked with supplies such as stationary and brochures at all times.
- Handled incoming mail and faxes; distributed appropriately within the organization.
- Answered telephone to provide dining information and take reservations.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Conducted regular checks on all dining areas to ensure cleanliness and order.
- Organized food items according to menu specifications and customer preferences.
- Greeted customers, took orders, and answered questions regarding menu items.
- Delivered orders from kitchen staff to restaurant patrons in a timely manner.
- Provided assistance to waitstaff in serving food and beverages as needed.
- Removed dirty dishes from tables between courses and after meals.
- Communicated with kitchen personnel regarding shortages or special orders.
- Welcomed guests and managed seating arrangements to optimize flow and enhance customer experience.
- Coordinated with kitchen staff to ensure timely food delivery and accurate order processing.
- Monitored dining area for cleanliness, promptly addressing any issues to maintain high standards.
- Led weekly team meetings to discuss performance, address challenges, and strategize on service enhancements.
Education
Master of Science -
California Takshila University
San Jose, CA01.2016
Skills
- Reservation management
- Customer booking coordination
- Client support
- Proficient in multi-line phone systems
- Inventory management
- Client welcoming
- Financial auditing
- Efficient food delivery
- Food safety practices
- Effective time management
- Efficient task management
- Order validation
- Professional table setting
- Workflow organization
- Interpersonal communication
- Professional appearance
- Teamwork and collaboration
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
Languages
English
Professional Working
Timeline
Hotel Front Desk Receptionist
Hotels
01.2025 - Current
Host, Food Runner
All cuisines
04.2023 - Current
Master of Science -
California Takshila University