Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Quote
Software
Languages
Timeline
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Naveena Grubbs

Naveena Grubbs

Summary

Results-driven professional with a proven track record of leadership excellence. Demonstrated expertise in strategic planning, team collaboration, and project completion. Strong focus on fostering a collaborative environment, ensuring adaptability, and consistently delivering impactful outcomes. Recognized for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Medical Assistant/ Site Coordinator/ Zone Mentor

Banner Health
12.2019 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
  • Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
  • Improved site safety by conducting regular inspections and implementing necessary corrective actions.
  • Oversaw procurement and maintenance of site equipment, ensuring availability and operational efficiency.
  • Developed creative themes for events and created related activities to engage attendees.

Back Office Medical Assistant

StatClinix
12.2018 - 12.2019
  • Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
  • Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
  • Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
  • Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
  • Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
  • Placed laboratory tests and scan results in EMR for provider review.
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Promoted a welcoming atmosphere for patients through exceptional customer service skills and professional demeanor.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Completed EKGs and other tests based on patient presentation in office.

Back Office Medical Assistant

Summit Healthcare Regional Medical Center
08.2016 - 12.2018
  • Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
  • Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
  • Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
  • Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
  • Placed laboratory tests and scan results in EMR for provider review.
  • Ordered prescription refills on behalf of existing office patients.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Facilitated insurance claim processing by accurately verifying coverage and submitting necessary documentation.
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Enhanced patient satisfaction by efficiently managing medical records and updating patient information.
  • Improved communication between front and back office staff, enabling seamless coordination of patient care.
  • Promoted a welcoming atmosphere for patients through exceptional customer service skills and professional demeanor.
  • Contributed to the development of practice policies and procedures, ensuring alignment with industry best practices.
  • Increased accuracy of diagnostic testing by diligently following laboratory protocols and handling specimens appropriately.
  • Optimized appointment scheduling to reduce wait times and maximize physician availability.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Prepared lab specimens for diagnostic evaluation.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Taught patients about medications, procedures, and care plan instructions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Measured patient spirometry.

Resident Medical Assistant

State of California
05.2013 - 06.2016
  • Responsibilities Shower Patient, Grooming, Physical therapy, Cleansing wounds, Bandaging wounds, Vitals signs, Giving Patient(s) correct medication, Change and drain Colostomy bag, Change bedding, Clothing, Charting patients stool outputs, water and food intake, Transporting patient(s) to and from places
  • Accomplishment's started with a patient who could not walk and I was able to get them walking and doing more on their own

American Red Cross Volunteer

American Red Cross
10.2007 - 06.2013
  • Responsibilities Janitorial Work, Data Entry, 10 key, Handling of client paperwork, Filing Alpha-Numerical, Answered up to 50 calls a day, Operated Office equipment such as Printers, Copiers, Computer, Phones

Medical Assistant

INLAND Health Care group
02.2007 - 01.2011
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Improved clinical workflow with introduction of electronic health records system.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Education

Bachelor of Science - Business Management

Penn Foster Career
Scranton, PA
03-2027

No Degree - Medical Assistant

Concorde Career
San Bernardino, CA
01-2007

High School Diploma -

Penn Foster High School
Scranton, PA
01-2006

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Phlebotomy
  • Reliable team player
  • CPR
  • Emergency room procedures

Certification

  • Basic Life Support Certification (BLS)
  • OSHA Certified
  • CPR/AED Certification
  • National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchPaid time offHealthcare benefits

Quote

Opportunities Don't happen.You create them.
Chris Grosser

Software

Microsoft

Excel

Cerner

Power point

Languages

English
Professional Working

Timeline

Medical Assistant/ Site Coordinator/ Zone Mentor

Banner Health
12.2019 - Current

Back Office Medical Assistant

StatClinix
12.2018 - 12.2019

Back Office Medical Assistant

Summit Healthcare Regional Medical Center
08.2016 - 12.2018

Resident Medical Assistant

State of California
05.2013 - 06.2016

American Red Cross Volunteer

American Red Cross
10.2007 - 06.2013

Medical Assistant

INLAND Health Care group
02.2007 - 01.2011

Bachelor of Science - Business Management

Penn Foster Career

No Degree - Medical Assistant

Concorde Career

High School Diploma -

Penn Foster High School

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Naveena Grubbs