Naveen Kumar A
Bengaluru,KA
Summary
Collaborative leader with a proven track record at Omega Healthcare Management Services, excelling in strategic planning and process improvement. Expert in leading high-performing teams and enhancing operational workflows, driving efficiency initiatives that resulted in significant performance gains. Skilled in employee relations and project management, fostering a productive and engaged workforce.
Overview
10
10
years of professional experience
Work History
Manager
Omega Healthcare Management Services Private
05.2023 - Current
- Led cross-functional teams to optimize operational workflows and enhance service delivery.
- Developed and implemented strategic plans to improve management processes.
- Analyzed performance metrics to identify areas for operational improvement, driving efficiency initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Manager
Omega Healthcare Management Services Private
04.2022 - 05.2023
- Assisted in developing and implementing operational strategies to enhance team performance.
- Developed and implemented standard operating procedures, ensuring compliance with organizational policies.
- Analyzed operational data to identify trends, improving resource allocation and process effectiveness.
Team Lead
Omega Healthcare Management Services Private
05.2020 - 04.2022
- Analyzed process metrics to identify areas of improvement and implement corrective actions.
- Coordinated project timelines and deliverables, ensuring alignment with organizational goals.
- Evaluated process performance metrics, identifying areas requiring improvement or optimization for increased efficiency.
- Handled Genesis Care project with team members of 55 in AR and 15 members in credit balance.
SME
Omega Healthcare Management Services Private
04.2018 - 05.2020
- Mentored junior team members, fostering a culture of learning and professional growth within the department.
- Evaluated staff performance and provided coaching to address inefficiencies.
AR Caller
Omega Healthcare Management Services Private
10.2015 - 04.2018
- Analyzed payment trends, identifying potential issues and recommending solutions to enhance recovery rates.
- Assisted in training new AR Callers, providing guidance on department protocols and procedures for effective claim followup.
- Established positive rapport with insurance representatives, fostering strong relationships that facilitated swifter issue resolution.
- Expedited claim resolution by conducting thorough research on denied or underpaid claims.
Education
Bachelor of Commerce - Accounting And Finance
MATS University
Bengaluru06-2019
Skills
- Customer service
- Effective team leadership
- Time management
- Decision-making
- Problem-solving
- Planning and implementation
- Employee relations and conflict resolution
- Inventory management
- Project management
- MS office
- Goal setting
- Inventory control
- Strategic planning
- Process improvement
- Work flow planning
- Data management
Accomplishments
- Earned the “Best Omegan” Award in 2017&2018 for Achieving company goals.
- Awarded " Star Team Lead" in 2020 for maintaining good track records and meeting client expectation.
- Awarded "Star Manager" in 2024 for reducing 90+ from 21% to 14%.
- Supervised team of 118 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Was recommended for multiple projects based on performance and records maintained.
Timeline
Manager
Omega Healthcare Management Services Private
05.2023 - Current
Assistant Manager
Omega Healthcare Management Services Private
04.2022 - 05.2023
Team Lead
Omega Healthcare Management Services Private
05.2020 - 04.2022
SME
Omega Healthcare Management Services Private
04.2018 - 05.2020
AR Caller
Omega Healthcare Management Services Private
10.2015 - 04.2018
Bachelor of Commerce - Accounting And Finance
MATS University
Awarded "Best Omegan" for the year 2017 & 2018
This award is for the individual who over achieves productivity and quality standards by meeting the goals of the organization.
Personal Details
Father's Name: Arun Kumar
DOB: 16/11/1993
Gender: Male
Nationality: Indian
Languages Known: English, Telugu, Kannada, Hindi, Tamil
Current Address: No.10 Shree Nivasa K Muniyappa road Opp to Shri Lakshmi Party Hall R S Palya Bangalore-560033
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