Navena James
North Chicago,IL
Summary
Dynamic leader with a proven track record in all related fields, enhancing team productivity and customer satisfaction through effective route planning and exceptional teamwork. Expert in dispatch software proficiency and fostering positive interdepartmental relationships, significantly contributing to operational excellence and business growth.
Logistics professional am prepared to enhance dispatch operations through strategic planning and team oversight. My background includes optimizing workflows and fostering strong team collaboration to achieve results. Colleagues rely on my adaptability and focus on operational excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Dispatcher Manager
N B Towing & Recovery
05.2022 - Current
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Enhanced dispatch efficiency by streamlining communication processes and implementing a new routing system.
- Conducted regular audits of dispatcher activities to ensure adherence to established protocols and best practices, minimizing errors and risks within the department.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
Office Manager /Transportation Dispatcher
North Shore Towing & Recycling
04.2013 - 05.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Area Manager
Sears Portrait Studio
09.2008 - 04.2013
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Developed and implemented strategies to improve customer service and increase sales.
- Resolved conflicts promptly to promote positive environment for customers.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Organized promotional events and interacted with community to increase sales volume.
- Communicated product quality and market comparisons by creating sales presentations.
- Facilitated business by implementing practical networking techniques.
Teacher's Assistant
Little Kids Learning Center
Chicago, Illinois
11.2002 - 08.2009
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
Education
Associate of Arts - Business Administration
City Colleges of Chicago
Chicago, IL05-2026
High School Diploma -
Kenwood Academy
Chicago, IL06-1995
Skills
- Transportation
- Route planning
- Employee training
- Incident reporting
- Dispatch software proficiency
- Scheduling expertise
- Employee performance reviews
- Workflow planning
- Fleet maintenance
- Teamwork and collaboration
- Quick thinking
- Customer service
- Multitasking Abilities
- Reliability
- Organizational skills
- Critical thinking
- Dispatch recordkeeping
- Verbal and written communication
- Decision-making
- Adaptability and flexibility
- Relationship building
- Route planning and adjustment
- Verbal communication
Certification
- ILLINOIS Driver's License
- First Aid Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Home Health Aide (HHA) Certification
- 20hours Security Certificate 20hours Of Armed Training Certificate Issued by Digby's Security Training School~ 6/1997
- CPR/AED Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Office Dispatcher Manager
N B Towing & Recovery
05.2022 - Current
Office Manager /Transportation Dispatcher
North Shore Towing & Recycling
04.2013 - 05.2022
Area Manager
Sears Portrait Studio
09.2008 - 04.2013
Teacher's Assistant
Little Kids Learning Center
11.2002 - 08.2009
Associate of Arts - Business Administration
City Colleges of Chicago
High School Diploma -
Kenwood Academy
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