Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Navie Dy

Philadelphia,PA

Summary

Experienced in fast-paced environments, quickly adapting to surroundings. Proficient in customer service and communication. Creative professional in the beauty and wellness industry, known for high productivity and efficient task completion. Excel time management, and adaptability, ensuring client satisfaction and repeat business. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

9
9
years of professional experience

Work History

Nail Technician

PT Nails & Spa
Newark, DE
05.2016 - Current
  • Greeted customers upon arrival.
  • Coordinate all appointments and handle incoming calls.
  • Assisted technicians with the latest trends in nail art.
  • Scheduled client appointments and accepted payments.
  • Cleaned and sanitized tools and work environment.
  • Conducted consultations with clients to determine their needs and preferences.
  • Maintained customer records for future reference.
  • Assisted with inventory management tasks such as restocking supplies when needed.
  • Developed creative designs on nails using a variety of colors and materials.
  • Advised customers on the best type of treatment for their particular nail condition or desired look.
  • Responded promptly to customer inquiries and complaints.
  • Performed administrative duties such as scheduling appointments and taking payments from customers.
  • Provided excellent customer service through friendly interactions with clients.
  • Kept up-to-date on new trends in the industry for product offerings and design ideas.
  • Built repeat client base to increase profits and stabilize cash flow.
  • Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.

Education

High School Diploma -

Manheim Twp High School
Lancaster, PA
06-2010

Skills

  • Customer Service
  • Team Collaboration
  • Appointment management
  • Time Management
  • Nail artistry
  • Sanitation Procedures
  • Verbal and written communication
  • Inventory controls
  • Problem-solving skills
  • Training and coaching
  • Customer Education
  • Sanitation maintenance
  • Leadership
  • Cash handling

Languages

Cambodian
Native/ Bilingual

Timeline

Nail Technician

PT Nails & Spa
05.2016 - Current

High School Diploma -

Manheim Twp High School

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Navie Dy