Navier Hall

• Provide Tier 1 and Tier 2 technical support for end users across multiple locations, including remote and on-site troubleshooting.
• Configure and deploy Windows-based workstations using custom provisioning scripts and domain join procedures.
• Set up and maintain VPN access using tools like NetExtender and Symantec VIP for secure remote connectivity.
• Install, configure, and support remote access tools including Splashtop, AnyDesk, and Atera for remote diagnostics and user assistance.
• Manage user profiles, including creation, deletion, and migration, ensuring proper group memberships and mailbox access.
• Perform software installations and updates for Microsoft Office Suite (Outlook, Excel, Word), Microsoft Teams, and Copilot integrations.
• Support and troubleshoot Citrix Workspace environments and virtual desktop infrastructure (VDI) sessions.
• Provide technical support for Orthotrac dental software and digital X-ray machines, including driver installations and imaging software configuration.
• Install and configure networked and local printers, including Sharp and Konica Minolta models, using print server tools and elevated command-line utilities.
• Maintain and troubleshoot PDF software tools such as Foxit and Adobe Acrobat for document handling and form processing.
• Conduct system diagnostics, malware scans (e.g., ThreatDown), and performance tuning to ensure endpoint security and efficiency.
• Assist with user onboarding, including MFA setup, KnowBe4 training enrollment, and hardware provisioning (monitors, docks, peripherals).
• Document all work in ticketing systems, ensuring accurate time tracking and resolution notes for each service request.
• Collaborate with cross-functional teams to support IT infrastructure projects, including CCTV system upgrades and network equipment installations.
• Utilize Atera RMM platform to audit client systems, monitor performance, deploy software updates, and manage remote endpoints across multiple environments.
• Perform proactive threat detection and remediation using ThreatDown for endpoint protection and malware response.
• Manage cloud-based backup and disaster recovery operations using Axcient x360Recover, ensuring business continuity and data integrity for client systems.

• Managed and maintained the company's network infrastructure, including routers, switches, firewalls, and wireless access points
• Performed regular network monitoring to ensure optimal performance and troubleshoot any issues that arose
• Implemented security measures such as firewall configurations and intrusion detection systems to protect the network from unauthorized access
• Collaborated with cross-functional teams to design and implement network upgrades and expansions based on business needs
• Configured VPN connections for remote employees to securely access the company's internal resources
• Monitored network traffic patterns to identify potential bottlenecks or areas for optimization
• Managed user account setups and configurations in Active Directory to enhance system access security.
• Provided technical support for hardware and software issues, improving resolution times and user satisfaction.

• Diagnosed hardware issues and executed repairs to restore functionality.
• Assembled and tested electronic components following technical specifications.
• Conducted preventive maintenance on equipment to ensure optimal performance.
• Assisted in troubleshooting network connectivity problems for end-users.

Installed and configured hardware, software, systems, networks, printers, and scanners.

• Maintained user accounts in Active Directory and Exchange
• Server environments.
• Troubleshot system issues related to network connectivity. software installation and configuration, printing.
• Provided technical support to users via telephone or remote access.
• Monitored system performance and implemented maintenance procedures.
• Implemented security measures such as firewall configuration and virus protection software installation and updates

• Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
• Operated kitchen equipment efficiently, adhering to safety and quality standards for food preparation.
• Collaborated with team members to maintain cleanliness and organization of workstations and dining areas.
• Assisted in training new crew members on operational procedures and customer service techniques.
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards