Results-driven professional with comprehensive background in business account management. Skilled in developing and maintaining client relationships that drive business success. Known for strong team collaboration and adaptability, ensuring consistent achievement of business goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
BUSINESS ACCOUNT MANAGER
Crossmark Inc.
09.2022 - 11.2024
Company Overview: The Clorox Company Team
Manage business development for The Clorox Company at all independent retailers through UNFI Corp, focusing on key categories including charcoal (Kingsford) and cat litter (Fresh Step)
Previously, managed business development for the UNFI West Region and Southern grocers such as Stater Bros
(CA) and Bashas' (AZ), across a diverse portfolio including laundry/homecare (Clorox), food storage (Glad), litter (Fresh Step), charcoal (Kingsford) and condiments (Hidden Valley Ranch)
Led a team of Customer Business Managers, collaborating directly with retailers and regional merchandisers to develop, implement and optimize annual and quarterly join business plans and promotional strategies
Worked closely with cross-functional business partners incorporating business insights, planning organization, analytics and marketing to align strategies and drive performance across multiple business areas
Consistently exceeded client sales targets, achieving year-over-year growth even in categories where overall category sales were down
Secured and attended new item appointments with vendor partners to present new product innovations and conduct business reviews during scheduled retailer meetings
Utilized syndicated data systems (IRI, Circana, Nielsen) to analyze trends, track performance, and develop actionable insights across various product categories
Developed and applied key performance metrics to evaluate promotional program effectiveness, monitor spending, and assess volume and distribution relative to forecasts and actuals
Effectively manage checkbook/ trade fund management
Managed trade fund budgets and effectively tracked checkbook expenditures to ensure alignment with business goals and maximize ROI
The Clorox Company Team
Monitored account performance metrics, identifying areas requiring improvement or optimization.
Increased client satisfaction by effectively addressing and resolving account-related issues.
Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
Facilitated regular client meetings to review progress updates and address any concerns or inquiries proactively.
NATIONAL ACCOUNT MANAGER
Elixinol LLC
11.2021 - 09.2022
Managed all wholesaler and distributor relationships in the United States, Mexico, and Brazil for a publicly traded, international brand of CBD and hemp-based wellness and food products
Led inside sales team of two members and managed national broker relationship with MPG (Market Performance Group)
Achieved monthly sales goals of revenue, margin, and distribution for three consecutive quarters (Q/Q revenue growth 14% vs
10% plan)
Developed expertise in utilizing Shopify-based wholesale ordering platform, reducing operational overhead by 50%+
Attended trade shows and industry events including Expo West, ECRM, and NACDS Total Store Expo
CLIENT MANAGER
Acosta Sales & Marketing (f/k/a Impact Group)
05.2017 - 11.2021
Managed business development for 40+ brands at all major and independent retailers in Southern California across multiple categories: Center Store, Produce, Dairy, Frozen, and HBC
Consistently exceeded client sales targets: Grew Q1-Q3 2021 brand revenue by 49.1% for Ripple Foods and 47.6% for Ricos in the Southern California market vs prior year
Obtained and attended new item appointments with vendor partners to present new product innovation and review business during scheduled retailer reviews
Developed expertise with syndicated data systems across multiple categories: IRI, SPINS, and Nielsen
Developed promotional programs in line with client trade spend budgets to achieve revenue and margin goals