Summary
Overview
Work History
Education
Skills
Timeline
Generic

Navin Rukdeo

Mascotte,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level stocker position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience

Work History

Grocery Clerk

Publix
03.2020 - 07.2025
  • I was responsible for a variety of duties focused on maintaining a well-stocked and organized grocery department.
  • These duties include stocking shelves, rotating products, ensuring freshness, and providing customer service.
  • Inventory management, they also assist with unloading deliveries, cleaning, and using equipment like pallet jacks.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Retrieved items for customers and verified prices.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Barista

Joffrey’s Coffee and Tea Company
02.2016 - 03.2020
  • I worked at the Wyndham hotel location as a barista and I was responsible for making coffee drinks and selling pastries, cash handling, cleaning, restocking kiosks and maintaining all equipment and machinery.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Followed exact recipes for mixing and preparing beverage and food items.

Customer Service Representative/ CMS Analyst

Qualfon Tracfone Wireless Inc
02.2008 - 08.2015
  • I provided exceptional customer service both inbound and outbound calls and managed a high volume consistently, assisted customers in navigating and troubleshooting technical issues.
  • Participated in regular training sessions, maintaining composure under pressure and demonstrated adaptability by quickly learning new software systems or tools.
  • Then was promoted to CMS analyst which was responsible for running day to day activities of call center, monitor agents, running and sending daily reports.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Created and maintained detailed database to develop promotional sales.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Maintained database systems to track and analyze operational data.

Education

High School Diploma -

Cummings Lodge Secondary School
Georgetown Guyana
07.2006

Skills

  • Rotating products
  • Product knowledge
  • Assisting customers
  • Product stocking
  • Fixing displays
  • Cardboard recycling
  • Pallet jack operation
  • Willingness to learn
  • Unloading deliveries
  • Customer service-focused
  • Maintaining displays

Timeline

Grocery Clerk

Publix
03.2020 - 07.2025

Barista

Joffrey’s Coffee and Tea Company
02.2016 - 03.2020

Customer Service Representative/ CMS Analyst

Qualfon Tracfone Wireless Inc
02.2008 - 08.2015

High School Diploma -

Cummings Lodge Secondary School

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