Summary
Overview
Work History
Education
Skills
Skills & Development Courses
Languages
Timeline
NAVITA LORENZ

NAVITA LORENZ

Firestone,CO

Summary

Highly motivated, people-first leader with over a decade of multinational experience in customer service, administrative operations, and business growth across diverse industries. Proven ability to manage complex operations, develop strategic initiatives, and lead teams to achieve organizational goals with efficiency and impact.


Adept at navigating varied management styles along with fostering inclusive and high-performing environments. Consistently recognized for innovative thinking, exceeding service benchmarks, and driving meaningful results. Fueled by a passion for efficiency and lifelong learning, I continuously pursue professional development to enhance both personal and team performance. I blend emotional intelligence with operational rigor to build empowered teams, elevate service excellence, and execute strategic visions.


Former stay-at-home parent to three, bringing finely tuned multitasking, stakeholder engagement, and adaptive leadership skills. I am known for cultivating lasting relationships and leaving a meaningful impression wherever I serve. I am passionate about restoring the pride and respect back into public service that it deserves by delivering excellence, integrity, and equity-driven leadership.

Overview

11
11
years of professional experience

Work History

Marketing and Business Growth Director

Leslie Oldham Real Estate
Boulder, CO
05.2010 - 03.2014
  • Drove sustained business growth through strategic marketing, rebranding, and lead generation—earning top individual Realtor recognition four consecutive years in the Boulder region.
  • Strengthened client relationships by leveraging industry knowledge, professional networks, and personalized service that consistently boosted satisfaction and referrals.
  • Led cross-functional collaboration between design, marketing, and operations teams to launch cohesive campaigns, enhance branding, and improve internal systems.
  • Optimized performance and profitability by negotiating vendor contracts, managing budgets, and translating market data into actionable strategies that expanded market reach and revenue.

Business Office Coordinator

Coldwell Banker Boulder Brokerage
Boulder, CO
03.2010 - 03.2013
  • Optimized team efficiency and operations by refining workflows, streamlining office systems, and utilizing project management tools to reduce response times and improve departmental output.
  • Led communication and training efforts through regular team meetings, comprehensive training materials, and policy manuals to ensure clarity and alignment across internal and external stakeholders.
  • Delivered high-impact administrative support to senior leadership and department heads by managing data entry, reporting, scheduling, and strategic planning assistance.
  • Ensured compliance with industry regulations by maintaining accurate records and documentation for audits or inspections if needed.
  • Enhanced customer and community engagement by resolving client concerns with empathy, supporting outreach initiatives, and fostering a positive team culture through open communication and morale-building efforts.

Tech Advisor, CO

Apple Care, IBM
CO
01.2011 - 03.2011
  • Handling high volume phone calls
  • Performing troubleshooting over the phone
  • Decision making and multi-tasking

Headquarter Services Coordinator, CO

RE/MAX World Headquarters
CO
02.2009 - 03.2010
  • Streamlined communication and operations by fielding calls, managing emails, organizing cross-department meetings, and implementing weekly coordination updates.
  • Improved efficiency through enhanced documentation systems, project support across departments, and process optimization to better allocate resources.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving conflicts with professionalism and care.
  • Contributed to strategic growth through market research and collaborative planning with leadership, aligning departmental efforts with company-wide goals.

Customer Service Representative, Nepal

President Travel and Tours
Kathmandu, Nepal
11.2008 - 01.2010
  • Delivered outstanding customer service by leveraging product expertise and empathy to create consistently positive experiences, even in high-stress scenarios.
  • Boosted sales performance through strategic upselling and solution-focused customer interactions, contributing directly to revenue growth.
  • Resolved conflicts effectively, turning dissatisfied customers into advocates and earning positive reviews through expert negotiation and professionalism.
  • Enhanced service quality by analyzing customer feedback trends and implementing improvements that consistently exceeded performance metrics.

Management Training as a Restaurant Supervisor, CO

Renaissance Boulder Suites A Marriott Property
CO
01.2007 - 08.2008
  • Led daily restaurant operations by supervising staff, handling customer complaints, and ensuring compliance with food safety and sanitation regulations.
  • Trained and developed high-performing teams, including onboarding new hires, implementing upselling techniques, and fostering a culture of teamwork and service excellence.
  • Streamlined scheduling and inventory management to optimize labor costs, reduce waste, and ensure adequate staffing during peak hours.
  • Boosted revenue and guest satisfaction through custom menu planning, special events, and improved table turnover during high-traffic periods.

Guest Relations Executive, Singapore

Holiday Inn, Park View
Singapore
01.2003 - 01.2005
  • Delivered tailored, high-touch guest experiences by greeting and escorting VIPs, resolving booking issues, and maintaining detailed preference records for future stays.
  • Boosted hotel revenue by consistently exceeding upselling targets and promoting additional services aligned with guest needs.
  • Enhanced guest satisfaction by proactively anticipating needs, managing escalated concerns, and organizing personalized amenities and events.
  • Contributed to team excellence through new staff training, concierge support, and active participation in collaborative improvement efforts.

Education

Bachelor of Business Administration -

Les Roches, Switzerland
12-2006
  • Full Scholarship Recipient.
  • Distinction Awarded.


Diploma in Hospitality & Tourism Management -

Singapore International Hotel And Tourism College, Singapore
10-2005
  • Awarded Excellence in Food & Beverage Services.
  • Scholarship Recipient.


Skills

  • 10 years in customer service, operations, and marketing across the US, Switzerland, Singapore, and Nepal
  • Directed cross-functional teams and led marketing efforts for a real estate team and attained highest grossing title for 4 yrs in a row
  • Built systems, training programs, and outreach strategies with proven business results
  • Strategically led a full-time household operation for a decade—budgeting, conflict mediation, and team development
  • Technologically skilled, emotionally intelligent, and highly adaptable
  • Selected for Management Training at Renaissance Boulder Suites, Broomfield, CO during my Bachelor's Degree program
  • Management Recognition awarded for Quality of Service, Leadership and Work Ethic
  • Completed White Lodging Leadership Development Series

Skills & Development Courses

  • Masterclass Course on Communication and Influence.
  • Artificial Intelligence Application Course.
  • Neuro-Linguistic Programming Course.
  • Amazon Web Services Cloud Practitioner Essentials Certification.

Languages

English
Native or Bilingual
Hindi
Limited Working
Nepali
Native or Bilingual

Timeline

Tech Advisor, CO - Apple Care, IBM
01.2011 - 03.2011
Marketing and Business Growth Director - Leslie Oldham Real Estate
05.2010 - 03.2014
Business Office Coordinator - Coldwell Banker Boulder Brokerage
03.2010 - 03.2013
Headquarter Services Coordinator, CO - RE/MAX World Headquarters
02.2009 - 03.2010
Customer Service Representative, Nepal - President Travel and Tours
11.2008 - 01.2010
Management Training as a Restaurant Supervisor, CO - Renaissance Boulder Suites A Marriott Property
01.2007 - 08.2008
Guest Relations Executive, Singapore - Holiday Inn, Park View
01.2003 - 01.2005
Les Roches - Bachelor of Business Administration,
Singapore International Hotel And Tourism College - Diploma in Hospitality & Tourism Management,

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