Summary
Overview
Work History
Education
Skills
About me
Timeline
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Naviya Hester

Boston,MA

Summary

Dynamic and customer-focused professional with experience at BJ's Wholesale Club, excelling in problem-solving and money handling. Proven ability to enhance customer satisfaction through effective communication and collaboration, while driving sales through product recommendations. Recognized for maintaining a positive shopping environment and promoting loyalty programs. Dependable retail sales professional with experience at BSW Beauty Supply, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Overview

1
1
year of professional experience

Work History

Cashier

Bj's Wholesale Club
10.2024 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.

Sales Associate

BSW Beauty Supply
11.2023 - 12.2023
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Boston Day And Evening Academy
Roxbury, MA

Skills

  • Problem-Solving & Resilience – Adapting and leading during difficult circumstances

  • Customer service - Helping Customers or Co-Workers with any needs

  • Money handling

  • Clear communication

  • Communication & Collaboration – Building strong partnerships with co-workers,customers

  • Team collaboration

  • ID verification

  • Cleaning and sanitizing

  • Promotional support

  • Multi-tasking strength

  • Shelf stocking

  • Loyalty promotion

  • Problem-solving

About me

As a dedicated and emerging school leader, I bring a unique combination of lived experience, academic preparation, and a deep commitment to educational equity. My journey has instilled in me a strong sense of purpose and the ability to connect with students, staffs in meaningful ways. Through my time at Boston Day and Evening Academy, I have developed skills in instructional support, restorative practices, and culturally responsive leadership. I am eager to contribute to a school community that values inclusive education, collaborative problem-solving, and student-centered growth. I am ready to lead with integrity, compassion, and a clear focus on positive outcomes for all learners.

Timeline

Cashier

Bj's Wholesale Club
10.2024 - 04.2025

Sales Associate

BSW Beauty Supply
11.2023 - 12.2023

Boston Day And Evening Academy

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