Navjeet Vashishta
Greenwood,IN
Summary
Driven by a results-focused approach, I enhanced quality control processes at Poly Tainer, significantly reducing rejection rates. Leveraging skills in quality management systems and problem-solving, I ensured product excellence and customer satisfaction. My leadership in team training and process improvement underscored a commitment to operational excellence and efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Control Lead
Poly Tainer
07.2017 - Current
- Collaborated with production teams to address and resolve identified issues, reducing overall rejection rates.
- Developed quality policies, procedures, and work instructions tailored to the specific needs of the organization.
- Supported quality control assessments on manufacturing floor.
- Reviewed, calibrated and validated equipment used in manufacturing of Bottles .
- Inspected items and compared against standards to meet regulatory requirements.
- Recorded and organized test data for report generation and analysis.
- Performed tests and inspections to conform to established standards.
- Reported problems and concerns to management.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Developed and implemented procedures to meet product quality standards.
- Reviewed production processes and identified potential quality issues.
Key Holder
Taco Bell
08.2015 - 06.2017
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Researched issues to obtain appropriate answers to customer inquiries.
Key Carrier
Payless Shoe Source
07.2010 - 04.2015
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Supervisor
Hudson News
12.2005 - 03.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Boosted team performance by developing customer service training materials and conducting service training.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Bachelor of Arts - English, Punjabi, Economic, Home Science And Folk
Punjabi University Patiala
Punjab , India 04.1997
High School Diploma -
Punjab School Education Board
Punjab, India 04.1996
Skills
- Quality control tools
- Customer Focus
- Documentation Review
- Quality Management Systems
- Product Inspection
- Problem-Solving
- Time Management
- Multitasking
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Certification
Post Graduate diploma in Journalism And Mass Communication , Punjabi University ,
Post Graduate diploma in Computer application , Punjab , India
Timeline
Quality Control Lead
Poly Tainer
07.2017 - Current
Key Holder
Taco Bell
08.2015 - 06.2017
Key Carrier
Payless Shoe Source
07.2010 - 04.2015
Supervisor
Hudson News
12.2005 - 03.2010
Bachelor of Arts - English, Punjabi, Economic, Home Science And Folk
Punjabi University Patiala
High School Diploma -
Punjab School Education Board
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