Navjot Kaur
Tracy,CA
Summary
Dedicated front desk receptionist with strong customer service skills and attention to detail. Proven ability to manage front desk operations and maintain patient confidentiality.
Detail-oriented professional with experience in front desk operations and appointment scheduling. Skilled in time management and effective communication, contributing to smooth patient flow and enhanced service delivery.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Employee associate
amazon sortation centre
Tracy, California
08.2025 - 12.2025
- Assisted team members in maintaining a clean and organized workspace.
- Sorted packages accurately for efficient distribution within the sortation center.
- Followed safety protocols to uphold workplace safety standards consistently.
- Loaded and unloaded packages from delivery trucks with care and precision.
- Handled confidential information with discretion and integrity.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Front Desk Receptionist
East Bay Dental
Fremont, California
06.2024 - 10.2024
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using dental practice management software.
- Answered phone calls and directed inquiries to appropriate staff members.
- Collected patient information and verified insurance details accurately.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Coordinated with dental staff to ensure smooth patient flow throughout the day.
- Assisted in maintaining a clean and organized reception area for patients.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Completed basic bookkeeping and document filing.
- Explained policies and procedures to visitors.
Front Desk Receptionist
Pannu Dental
Fremont, California
03.2024 - 08.2024
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using dental practice management software.
- Answered phone calls and directed inquiries to appropriate staff members.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Collected patient information and verified insurance details accurately.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted in maintaining a clean and organized reception area for patients.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Front Desk Receptionist
Shoker Dental
San Ramon, California
12.2023 - 03.2024
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using dental practice management software.
- Answered phone calls and directed inquiries to appropriate staff members.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Coordinated with dental staff to ensure smooth patient flow throughout the day.
- Collected patient information and verified insurance details accurately.
- Assisted in maintaining a clean and organized reception area for patients.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Scheduled space or equipment for special programs, meetings and conferences.
Education
CERTIFICATE OF COMPLETION - MEDICAL OFFICE SPECIALIST
UEI College
Stockton, CASkills
- Medical terminology
- Front desk operations
- Patient confidentiality
- Appointment scheduling
- Customer service
- Document management
- Communication skills
- Time management
- Workflow optimization
- Attention to detail
- Record keeping
- Administrative tasks
- Computer skills
- Decision-making
- Data entry
- Types 45 wpm
- Verbal and written communication
- Administrative duties
- Office administration
- File and record keeping
- Reporting and documentation
- Office equipment operation
Languages
Punjabi
Professional
English
Professional
Hindi
Professional
Certification
HIPPA LICENSE
Accomplishments
HONOR ROLL
Affiliations
VOLUNTEER AT WOMEN SHELTER, GRADUATION CEREMONY
Timeline
Employee associate
amazon sortation centre
08.2025 - 12.2025
Front Desk Receptionist
East Bay Dental
06.2024 - 10.2024
Front Desk Receptionist
Pannu Dental
03.2024 - 08.2024
Front Desk Receptionist
Shoker Dental
12.2023 - 03.2024
CERTIFICATE OF COMPLETION - MEDICAL OFFICE SPECIALIST
UEI College