Navjot Lola
Newark,CA
Summary
Detail-oriented and analytical IT support professional with 3+ years of experience delivering hands-on technical troubleshooting, process improvement, and cross-functional support at Apple. Adept at identifying root causes of system and device issues, improving efficiency through data analysis, and collaborating with teams to enhance workflows. Currently pursuing certifications in Python, SQL, and Project Management to expand system analysis and automation capabilities.
Overview
6
6
years of professional experience
Work History
Genius
Apple
San Mateo, CA
10.2021 - Current
- Diagnosed and resolved complex hardware and software issues for Apple devices, achieving high customer satisfaction scores.
- Conducted cost-benefit analysis of repair versus replacement options, contributing to 10% sales increase.
- Analyzed repair costs and service data, identifying inefficiencies that reduced overhead expenses by 10%.
- Led weekly retrospectives to implement process improvements, resulting in 15% increase in resource efficiency.
- Managed tracking of high-value technical assets and inventory, optimizing budget and operational efficiency.
- Collaborated with cross-functional teams including Genius Bar, Ops, and Inventory to provide timely support.
CFO
Delta Sigma Pi Professional Fraternity
Hayward, CA
09.2019 - Current
- CFO: Managed $20K+ chapter budget using spreadsheets and reporting tools.
- VP of Community Service: Led planning for 5+ events per quarter with increasing participation.
Finance Intern
Bay Hill Insurance Agency
Fremont, CA
10.2020 - 08.2021
- Achieved 12% reduction in average call handling time through process improvements.
- Supported client systems and performed data entry for operational efficiency.
- Ensured financial data reconciliation met industry compliance requirements.
Education
Bachelor of Science - Finance
California State University, East Bay
Hayward, CA05-2023
Skills
- Technical support and troubleshooting
- Data analysis and reporting
- Process improvement strategies
- Customer service excellence
- Team leadership and collaboration
- Microsoft Excel expertise
- Point of sale systems
- Customer relationship management
Core Competencies
- IT Support | Hardware & Software Troubleshooting | Cross-Functional Collaboration | Excel & Data Analysis | Asset Management | Process Improvement | Ticketing Systems | Customer Experience | Networking Fundamentals | SQL (in progress)
Languages
Punjabi
Professional
Hindi
Professional
Timeline
Genius
Apple
10.2021 - Current
Finance Intern
Bay Hill Insurance Agency
10.2020 - 08.2021
CFO
Delta Sigma Pi Professional Fraternity
09.2019 - Current
Bachelor of Science - Finance
California State University, East Bay
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