Navleen Kaur
Newton,USA
Summary
Passionate and results-oriented Chief Operating Officer with a strong background in educational development and personality assessment. Seeking to broaden expertise in diverse fields by combining knowledge with a proven ability to resolve conflicts, manage records, and plan workflows. Committed to leveraging these skills to excel in a compatible company and make a significant impact.
Overview
7
7
years of professional experience
Work History
Chief Operations Officer (COO)
Boston Dental / FlossTime
08.2022 - 10.2024
- Led the overall operations and strategic direction of the company, overseeing all departments and ensuring alignment with organizational goals
- Developed and implemented operational policies, procedures, and systems to optimize efficiency, productivity, and profitability
- Implemented key performance indicators (KPIs) to measure departmental performance and track progress towards goals
- Collaborated with senior leadership to develop long-term business strategies and plans for sustainable growth
- Developed talent acquisition strategies to attract top industry professionals for key positions within the organization
- Ensured compliance with relevant industry regulations by staying up-to-date on changes in laws/policies affecting the organization's operations
- Served as the primary point of contact for clients, providing exceptional customer service and addressing any concerns or issues
- Developed strong relationships with clients, earning their trust and loyalty through effective communication and problem-solving skills
- Managed cross-functional teams to ensure seamless coordination between departments
- Developed inventory management system that reduced stockouts by 80%
- Instituted performance metrics tracking system that improved accountability within the operations team
- Leveraged data analytics tools to identify areas for improvement within operations processes
Office Manager
Turning Leaf Dental
01.2020 - 01.2022
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Engaged with followers through comments, direct messages, and community management techniques to foster strong relationships with the audience
- Resolved guest complaints or issues promptly and effectively, maintaining high levels of customer satisfaction
- Developed strong relationships with repeat guests through personalized interactions and special recognition programs
- Developed and implemented standard operating procedures for the front office department, resulting in improved efficiency and consistency of service delivery
- Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
- Collaborated with HR department to ensure compliance with employment laws/regulations and maintain accurate personnel records
- Implemented new onboarding procedures that reduced training time by 30% while maintaining high-quality standards
- Conducted needs assessments to identify skill gaps within the organization, leading to the development of targeted training initiatives
- Implemented a learning management system (LMS) to streamline course enrollment, tracking progress, and generating reports on employee development
Treatment Coordinator
Westwood Dental Partners
10.2019 - 01.2021
- Conduct team meetings for administrative staff
- Collect copayments, verify insurance coverage, compile daily financial records
- Review/correct claim errors to facilitate smooth processing
- Implement policies and protocols
- Create office specific forms
- Manage basic staff issues/ requests
- Facilitate communication between staff and doctor(s)
- Track specialist(s) production, schedule, and treatment
Dental Hygiene Coordinator
Brookline Dental Center
10.2017 - 03.2019
- Performed bookkeeping duties, such as credits or collections, preparing financial statements, keeping financial records, followed up on unpaid services
- Operated office equipment, such as voice mail messaging systems, and used word processing, spreadsheet, or other software applications to prepare reports, financial statements, case histories, or medical records
- Scheduled appointments, prepared bills, received payment, completed insurance forms, and maintained records
Education
Some College - Art Education
MASSACHUSETTS COLLEGE OF ART
Boston, MASkills
- Punjabi- Business Level Speaking
- Attention to detail
- Scheduling to goal
- Positive work ethic
- Treatment coordinating
- Communication
- In-depth knowledge of insurance
- Experience with Eaglesoft and Dentrix
- Strategic planning
- Human Resources
- Recruiting
- Conflict Management/resolution
- Records Management
- Change management
- Data Analytics
- Financial Report Writing
- Financial Acumen
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Chief Operations Officer (COO)
Boston Dental / FlossTime
08.2022 - 10.2024
Office Manager
Turning Leaf Dental
01.2020 - 01.2022
Treatment Coordinator
Westwood Dental Partners
10.2019 - 01.2021
Dental Hygiene Coordinator
Brookline Dental Center
10.2017 - 03.2019
Some College - Art Education
MASSACHUSETTS COLLEGE OF ART
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