Navneet Kaur
Union City,CA
Summary
Motivated professional with extensive experience in hospitality, sales and administrative tasks. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Office Assistant
Tetra Hotel/ AC Hotel Moffett Park
05.2023 - Current
- Handling financial transactions accurately, ensuring proper billing and payment processing.
- Responding to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Facilitating smooth communication between various hotel departments by relaying relevant information in a timely manner.
- Developing strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Ensuring accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
- Monitors occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
- Preparing reports on guest satisfaction levels and other metrics.
- Promoting company loyalty programs effectively at the front desk area leading to an increase in membership enrollments and repeat business.
- Implementing marketing and promotional initiatives to increase occupancy.
- Improves office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
Accounts Receivable/Office Administrator
Hotel Nia
03.2022 - 04.2023
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Increased efficiency by automating routine tasks, such as generating reports and sending reminders for overdue payments.
- Collaborated with sales teams to address customer disputes, resulting in prompt resolution and maintained relationships.
- Supported financial planning efforts by providing accurate accounts receivable data for budgeting and forecasting purposes.
- Collaborated with hotel management to develop annual budgets in alignment with strategic goals.
- Contributed to cost-saving initiatives by identifying areas of overspending within various departments.
- Prepared detailed financial statements for corporate leadership, highlighting key performance indicators and areas for improvement.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Administrative Assistant
Comfort Inn & Suites
02.2020 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Hotel Front Desk Clerk
Extended Stay America
03.2016 - 05.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Streamlined reservations process for improved accuracy and guest experience.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enforced policies and procedures to increase efficiency.
- Trained new staff members in customer service techniques and hotel operations.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Monitored staff performance and provided feedback and guidance.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Associate of Science - Accounting And Finance
Ohlone College
Fremont, CA06.2021
Skills
Microsoft Office
Reservation Management
Problem-solving skills
Hospitality Industry Knowledge
Budgeting and financial management
Work Planning and Prioritization
Strong Work Ethics
Microsoft Office Suite
Bilingual
Phone and Email Etiquette
Timeline
Office Assistant
Tetra Hotel/ AC Hotel Moffett Park
05.2023 - Current
Accounts Receivable/Office Administrator
Hotel Nia
03.2022 - 04.2023
Administrative Assistant
Comfort Inn & Suites
02.2020 - 01.2022
Hotel Front Desk Clerk
Extended Stay America
03.2016 - 05.2019
Associate of Science - Accounting And Finance
Ohlone College
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