Summary
Overview
Work History
Education
Skills
Certification
Licenses and Certifications
Timeline
Generic

Navneet Kaur

Franklin

Summary

Experienced Manager and Cosmetologist with a strong background in client relationship building and customer service. Over five years of experience in managing a family-owned business, SereniTea Bubble Tea, coupled with one year of hands-on cosmetology expertise. Skilled in communication, active listening, and maintaining a professional, welcoming environment. Dedicated to expanding knowledge in skincare and pursuing a career as an esthetician to deliver exceptional beauty services. Passionate about continuous learning and delivering personalized client experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager

SereniTea
10.2019 - Current
  • Opened every morning and made sure everything was clean, and everything was prepared to start the day efficiently
  • Sanitized workstation at end of shift to prevent foodborne illnesses
  • Collaborated with team to deliver timely service of items
  • Help train and develop new talent
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences
  • Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures
  • Connected with customers daily to understand needs, aid and collect feedback to optimize operations
  • Built and maintained working relationships with peers
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands

Cashier/Stocker

Kilbourn Supermarket
06.2015 - 01.2023
  • Operated cash register collected payments and provided accurate change
  • Helped customers find specific products, answered questions and offered product advice
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
  • Resolved customer complaints and escalated worsening concerns for remediation
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions

Hair Stylist

Cutting Edge Hair Studio
02.2019 - 06.2019
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings
  • Used various cutting tools including scissors, clippers, trimmers, razors, and brushes
  • Styled and designed traditional and contemporary hairstyles
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan
  • Recommended hairstyles to compliment clients' facial features and coloring
  • Sanitized workstations and salon equipment to reduce risk of infection

Hair Stylist/Makeup Artist

Lovely Salon & Spa
01.2018 - 01.2019
  • Showed excellent teamwork by maintaining a clean work environment and performing other duties needed to be set up for success
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Customized styles, services and products to suit client needs and maintain customer satisfaction
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day
  • Focusing on customer care by establishing a strong relationship with my client base to generate long term business
  • Educated clients with product use and product benefits
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Utilized social media to demonstrate different styles to further build my portfolio and clientele

Education

Cosmetology -

Aveda- The Institute of Beauty and Wellness
Milwaukee, WI
08.2017

Skills

  • Fluent in Hindi, Punjabi, and English
  • Customer service
  • Makeup Application
  • Balayage and Foil Services
  • Body and Facial Waxing
  • Eyelash Extensions

Certification

  • Cosmetology License
  • Waxing Certification

Licenses and Certifications

Cosmetology License

Waxing Certification

Timeline

Manager

SereniTea
10.2019 - Current

Hair Stylist

Cutting Edge Hair Studio
02.2019 - 06.2019

Hair Stylist/Makeup Artist

Lovely Salon & Spa
01.2018 - 01.2019

Cashier/Stocker

Kilbourn Supermarket
06.2015 - 01.2023

Cosmetology -

Aveda- The Institute of Beauty and Wellness

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Navneet Kaur