Navneet Kaur
Indianapolis,IN
Summary
Dynamic and empathetic professional with a proven track record at Home Depot, excelling in customer service and problem-solving. Skilled in network troubleshooting and guest communication, I enhanced service desk productivity and fostered teamwork. Committed to delivering high-quality support and ensuring customer satisfaction through effective complaint resolution.
Overview
2022
2022
years of professional experience
Work History
Service Desk Agent
Home Depot
- Addressed user customer service concerns.
- Provided exceptional support to customers addressing their concerns with empathy and professionalism.
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
- Developed strong working relationships with colleagues across departments, fostering a positive work environment focused on teamwork and communication.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Helped with sales on specific seasonal products.
Certified Nursing Assistant
Little Sisters Of The Poor
Indianapolis, IN
04.2021 - 07.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Business -
Iupui
Indianapolis, INGED -
Pike High School
Indianapolis, IN08.2022
Skills
- Empathy and patience
- Network troubleshooting
- Guest communication
- Guest complaint resolutions
- Customer service
- Problem-solving skills
- Time management
- Listening skills
- Credit and cash payments
- Cash handling
Languages
Punjabi
Native or Bilingual
Urdu
Professional Working
Hindi
Full Professional
Timeline
Certified Nursing Assistant
Little Sisters Of The Poor
04.2021 - 07.2021
Service Desk Agent
Home Depot
Business -
Iupui
GED -
Pike High School