Navneet Kaur
Yorkton,SK
Summary
Results-oriented professional with a proven track record in team collaboration and delivering measurable outcomes. Recognized for adaptability in fast-paced environments, with expertise in conflict resolution, regulatory compliance, and investigative techniques. Dependable in conducting thorough investigations and compliance checks, leveraging strong negotiation skills to effectively manage challenging situations. Possesses a solid understanding of legal frameworks and regulatory standards, ensuring adherence to proper enforcement practices.
Overview
12
12
years of professional experience
Work History
Financial Services Representative II
CIBC
03.2022 - Current
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Accepted and processed account payments.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Inbound and outbound calls handling
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions to problems.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Lending Specialist 2
Fairstone Financial
03.2018 - 03.2022
- Got promoted from entry level position to next level.
- Interview, hire and train new employees.
- Handling cash payments and taking deposit to bank.
- Upselling coverages and hitting sales targets every month until now.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Compiled closing packages for drafting and presentation accuracy.
- Proactively identified solutions for customers experiencing credit issues.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Developed prospects for new loans by conducting cold calls everyday.
Sales Associate
Shoppers Drug Mart
07.2017 - 12.2017
- Engage customers to provide to them what they need in terms of product and quality services by demonstrating technical selling skills and product knowledge.
- Achieved daily sales goal by cross selling and promoting additional products and services, and.
- Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Stylist
Regis Corp
09.2015 - 12.2017
- Serviced clients with diverse needs having 100% retention record for individual clients.
- Keep current on hair products and their chemical composition, structure, and properties.
- Upheld the standards of sanitation and sterilization as directed by law and salon policies and procedures.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
Sales Associate
Walmart, Prince Albert
04.2015 - 09.2015
- Identified customer needs and actively worked to develop lucrative new customer relationships.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed, marketed and sold full range of products and support services.
- Prepared large cash deposits with zero discrepancies.
Front Desk Agent
Ramada
09.2014 - 03.2015
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
Co-ordinator
Just Arrived Photography
11.2013 - 04.2014
- Coordinated between Just Arrived baby photography and Brampton Civic Hospital and Etobicoke General Hospital
- Complied with mandated organizational and regulatory mandates to maintain patient safety and privacy.
- Helped in sales, appointments, and any conflict.
- Top sales performer by Leveraging sales expertise to promote products and capitalized on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Post secondary Diploma - Cosmetology
Saskatchewan Polytechnic
Prince Albert, SK2015
Post secondary Diploma - Management
Humber College
Toronto, ON2013
Skills
- Effective team collaboration
- Strong communication skills, adaptable for multi-cultural backgrounds
- Report preparation
- Conflict resolution
- Attention to detail
- Caseload management
- Legal compliance
- Coverage assessments
- Rules of evidence
- Insurance fraud expertise
- Fact finding
- Fluency in English, Hindi, and Punjabi
- Interviewing techniques
- Critical thinking
- Active listening
Timeline
Financial Services Representative II
CIBC
03.2022 - Current
Lending Specialist 2
Fairstone Financial
03.2018 - 03.2022
Sales Associate
Shoppers Drug Mart
07.2017 - 12.2017
Stylist
Regis Corp
09.2015 - 12.2017
Sales Associate
Walmart, Prince Albert
04.2015 - 09.2015
Front Desk Agent
Ramada
09.2014 - 03.2015
Co-ordinator
Just Arrived Photography
11.2013 - 04.2014
Post secondary Diploma - Cosmetology
Saskatchewan Polytechnic
Post secondary Diploma - Management
Humber College