Navonne Parson

• Review and process documentation to ensure compliance, accuracy, and data integrity.
• Support recruiting operation - offer letters, job posting, initiate background checks, employee referral program and new hire onboarding process
• Process HR Transactions – salary changes, transfers, new hires and terminations
• Audit and manage the I-9 Process and E-Verify. Work directly with the immigration department and law firm with the process for foreign national employees. Reconcile and prepare immigration invoices for processing and maintain the immigration and public access files
• Provide backup support for the unemployment claim process and relocation program
• Managed a case management system for all human resources and payroll inquiries

· Responsible for managing the daily function of New Hire On-boarding Process

· Assisted managers and employees on how to effectively enroll in company benefits

· Support recruiting staff by consulting and sending new hire information to candidates

· Receive and review new hire forms to ensure company compliance is met

· Explain human resources related policies and procedures to internal clients

· Create and update employee records

· Serve as back up for scanning and coding personnel files into an Electronic Imaging System

· Enter I-9 Employment Eligibility information into the Department of Homeland Security Citizenship and Immigration Services E-Verify Program

· Audit payroll reports, process terminations, transfers, and salary changes

Human Resources Customer Service Representative February 5, 2002 – June 1, 2006

· Primary Human Resources contact for company employees and managers

· Process unemployment and verification of employment forms

· Respond to inbound telephone calls and e-mails regarding pay checks, benefits (health coverage, dental, life insurance, 401k, short-term disability, and retirement) and employee relation issues

· Log all inquires in the Human Resources Customer Service database

· Perform benefit administration for Baxter Healthcare employees

· Determine eligibility, perform carrier updates, answer questions regarding health and welfare benefit and claims issues

· Perform routine administration duties such as: data entry, address changes, new hire benefit enrollment, termination, life event changes, COBRA billing

• Provide timely resolution to customer billing inquiries and complaints
• Monitor customer accounts and work as a team player to ensure quality, adherence and productivity meet department standards