Navpreet Grewal Sandhu
WAYNE,MI
Summary
Hardworking bilingual Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care with a strong ethic and highly adaptable to working in any environment. Proficient and capable of working in a fast-paced, team-oriented atmosphere while simultaneously demonstrating the ability to employ strong organizational skills.
Overview
4
4
years of professional experience
Work History
Preceptor
Mercy Hospital
08.2021 - 08.2022
- Improved clinical skills through hands-on training and consistent feedback from experienced nursing staff.
- Assisted in the development of personalized care plans for optimal patient outcomes and recovery.
- Contributed to efficient unit operations by prioritizing tasks effectively and managing time wisely.
- Worked alongside experienced nursing professionals to learn new procedures.
Medical Assistant Student/Front Desk Receptionist
Just 4 Kids Urgent Care, P.C.
01.2020 - 08.2021
- Prepared examination rooms prior to appointments, ensuring a clean and safe environment for patients.
- Promoted a positive work environment through effective teamwork and clear communication among staff members.
- Contributed to the overall success of the practice by assisting with various administrative tasks as needed.
- Increased patient satisfaction through prompt follow-up on test results and appointment reminders.
- Reduced wait times by efficiently managing the check-in process for new patients and updating existing patient information.
- Improved clinic efficiency through effective scheduling and coordination of patient appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Scheduled, coordinated and confirmed appointments and meetings.
Emergency Department Registrar
Genesis Medical Center
04.2018 - 08.2021
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized audits and controls to accurately manage cash.
- Promoted a culture of safety within the emergency department, adhering strictly to infection control protocols and reporting any potential hazards promptly to appropriate personnel.
- Improved patient registration accuracy by implementing thorough data verification processes.
- Ensured accurate medical records, diligently verifying insurance information and patient demographics.
- Developed strong rapport with diverse populations, utilizing excellent interpersonal skills when interacting with patients from various cultural backgrounds.
- Managed high-volume workloads effectively, consistently meeting or exceeding departmental performance metrics for speed and accuracy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Bachelor of Science - Nursing
Mercy College of Health Sciences
Des Moines, IA08.2022
Associate of Science -
Eastern Iowa Community College
Bettendorf, IA05.2021
Skills
- BLS for Healthcare Providers
- Treatment Planning
- Medication Administration
- Quality Improvement Activities
- Patient Care
- Patient Information Collection
- Case Management
- Critical Care
- Microsoft Office, Powerchart
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Preceptor
Mercy Hospital
08.2021 - 08.2022
Medical Assistant Student/Front Desk Receptionist
Just 4 Kids Urgent Care, P.C.
01.2020 - 08.2021
Emergency Department Registrar
Genesis Medical Center
04.2018 - 08.2021
Bachelor of Science - Nursing
Mercy College of Health Sciences
Associate of Science -
Eastern Iowa Community College
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