Navreet Kaur
Wipro Ltd.
Hicksville,NY
3
Languages
3
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Product Specialist (HP Printers)
5 Months- Assisted customers across the US and Canada to ensure their satisfaction and resolve issues.
- Troubleshooting the errors related with the printer hardware or software.
- Detailed understanding of printer troubleshooting and the OS troubleshooting.
- Provided remote assistance to customers to address technical problems promptly.
- Generating possible sales related to the printers and its accessories.
- Generating possible sales related to the printers and it's accessories.
- Maintaining quality above 90%.
- Tracked customer emails post-resolution to assist with escalations or product replacements as needed.
- Converted detractor customers into promoters by utilizing communication skills to provide timely and accurate information.
- Converted detractor customers into passive and promoter many times while working with the communication skills and responding to them spontaneously with the correct information.
Technical Support Representative
- 2 years' experience as a full-time Technical Support Representative in Canada voice process.
- Answered calls professionally, delivering product and service information to enhance customer understanding.
- Handled customer complaints, delivering timely solutions and alternatives to ensure satisfaction.
- Provided accurate and complete information using effective methods to support customer needs.
Server Admin
2 Years 7 Months- Monitored system performance to maintain network operation and security.
- Provided technical support to end-users, resolving server system issues efficiently.
- Assisted with the installation, configuration, and troubleshooting of networking equipment such as routers, switches, hubs.
- Ensured compliance with all applicable laws regarding data privacy and security.
- Configured user accounts and managed permissions and access rights to enhance security.
- Participated in on-call shifts for holidays and weekends in case of system or network-related emergencies.
Education
B.Tech
Percentage: 70%
Diploma - Electronics and Communications Engineering
Percentage: 75%
10th - Basic Subjects
Percentage: 70%
Master of Science - Energy Management
Skills
Technical Troubleshooting
Software Installation
Application Support
Customer Service
Sales Generation
Self-Motivated
Positive Attitude
Professional demeanor
Accomplishments
- Best performance of month.
- Seeking to take new challanges
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Server Admin
Wipro Technologies
05.2021 - 12.2023Read More
Product Specialist (HP Printers)
Wipro Ltd.
11.2020 - 04.2021Read More
Technical Support Representative
CIK Telecom India Pvt Ltd
06.2018 Read More
Punjab Public School (Mehatpur), PSEB
10th from Basic Subjects
Read More
Satyam Polytechnic College (Nakoder), PSTEB
Diploma from Electronics and Communications Engineering
Read More
Ramghria Institute of Engineering & Technology(Phgwara), PTU
B.Tech
Read More
Trine University
Master of Science from Energy Management
Read More