NAVTEJ BASSI
New Hyde Park
Summary
Dynamic administrative professional with a proven track record at Northwell Health Physician Partners, excelling in senior leadership support and workflow planning. Recognized for enhancing team collaboration and implementing efficient processes, while proficient in Microsoft Excel and possessing strong analytical skills. Multilingual communicator dedicated to exceptional service and organizational success.
Overview
7
7
years of professional experience
Work History
Administrative Support Assistant
Northwell Health Physician Partners
03.2024 - Current
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Enhanced team collaboration through regular meetings, clear communication, and shared goal setting.
- Generated weekly and monthly status reports for helpful progress tracking.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and patients.
- Monitored deadlines closely and submitted required documentation punctually.
- Collaborated with cross-functional teams to complete projects on time and within scope, meeting organizational objectives.
- Enhanced team collaboration by coordinating schedules and organizing meetings for optimal communication and task completion.
Office Manager
North Island Dental Arts
01.2020 - 03.2024
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Identified plans and resources required to meet project goals and objectives.
Patient Engagement Specialist Internship
Heritage New York Medical P.C.
09.2022 - 04.2023
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed and implemented excel spreadsheets for tracking patient services and directly increased overall patient scheduling.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Alerted clinicians of patients' outstanding quality measures to close gaps and meet HEDIS measures.
Dental Biller
North Island Dental Arts
01.2019 - 12.2019
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
Receptionist
North Island Dental Arts
09.2018 - 12.2019
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Organized, maintained and updated information in computer databases.
Education
Bachelor of Science - Health Administration
Capella University
Minneapolis, MN12.2022
Skills
- Proficient in Microsoft Word, Excel, Powerpoint
- Senior Leadership Support
- Workflow Planning
- Written Communication
- Multilingual (English, Punjabi, Hindi, Urdu)
- Database Administration
- Strong Analytical and Organizational Skills
- Project management
- Team collaboration
- Work flow planning
- Advanced problem solving
Timeline
Administrative Support Assistant
Northwell Health Physician Partners
03.2024 - Current
Patient Engagement Specialist Internship
Heritage New York Medical P.C.
09.2022 - 04.2023
Office Manager
North Island Dental Arts
01.2020 - 03.2024
Dental Biller
North Island Dental Arts
01.2019 - 12.2019
Receptionist
North Island Dental Arts
09.2018 - 12.2019
Bachelor of Science - Health Administration
Capella University
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