Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Navy White

Columbia

Summary

Dynamic and detail-oriented professional with extensive experience at Sinai Hospital, excelling in dietary communication and customer service. Proven ability to enhance patient satisfaction through effective meal planning and collaboration with healthcare teams. Recognized for multitasking and maintaining high standards of cleanliness while training new staff to uphold service excellence.

Overview

6
6
years of professional experience

Work History

Hostess

Sinai Hospital
Baltimore
03.2024 - Current
  • Assist patients with meal selections for breakfast, lunch, and dinner.
  • Explain dietary restrictions.
  • Deliver and pick up food trays after each meal period.
  • Communicate with dietitians on issues pertaining to patients food restrictions.
  • Trained new hostesses on procedures and customer service standards diligently.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.

Dietary Aide

Residents at Vantage Point
06.2022 - 03.2024
  • Followed safety guidelines for food handling and sanitation practices.
  • Set up trays and food service carts to deliver food to residents.
  • Collaborated with dietary team to plan menus catering to resident preferences.
  • Assisted in maintaining cleanliness and organization of kitchen and dining areas.
  • Cleaned and sanitized dinning equipment and surfaces.
  • Stocked supplies in dining areas as needed.
  • Serve up to 33 residents each meal period

Dietary Clerk/Assistant

Howard General Hospital
Columbia
12.2021 - 03.2023
  • Maintained accurate records of dietary restrictions and allergies.
  • Answer phone lines to assist patients with food options.
  • Communicated with nursing staff regarding patient food intake.
  • Process, print, and dispense daily documents that include meal tickets, patient menus, and tray tickets.
  • Take 50+ calls a day.

Guest Advocate

Target
Ellicott City
10.2019 - 01.2022
  • Assisted guests with inquiries and provided accurate product information.
  • Resolved guest concerns efficiently and maintained a positive shopping experience.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Resolved customer complaints in a professional manner.

  • Answered customer inquiries regarding store policies and procedures.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Excelled in exceeding daily credit card application goals.

Education

Health Science Associate degree -

01.2023

Oakland Mills High School -

01.2019

Skills

  • Customer service
  • Multitasking
  • Patience and empathy
  • Phone etiquette
  • Dietary communication
  • Guest relations
  • Time management
  • Attention to detail

Awards

College Honor Roll, 01/01/21, 01/01/23

Timeline

Hostess

Sinai Hospital
03.2024 - Current

Dietary Aide

Residents at Vantage Point
06.2022 - 03.2024

Dietary Clerk/Assistant

Howard General Hospital
12.2021 - 03.2023

Guest Advocate

Target
10.2019 - 01.2022

Health Science Associate degree -

Oakland Mills High School -

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