Navya Sane
EXTON,PA
Summary
Technical Account Manager with more than 8 years proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Technical Account Manager
Amazon Web Services
07.2021 - Current
- Collaborated with cross-functional teams to develop tailored solutions for unique client challenges.
- Developed customized reports highlighting KPIs relevant for each client account.
- Delivered comprehensive technical support, resulting in reduced downtime for customers.
- Developed strong relationships with key clients, leading to increased account retention and growth.
- Identified potential risks within customer accounts early on, implementing mitigation strategies as needed.
- Conducted thorough data analysis to identify trends and opportunities for improvement within customer accounts.
- Conducted performance reviews for team members, setting goals and providing constructive feedback.
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
- Mentored junior team members, fostering a culture of continuous learning and development.
- Facilitated regular status meetings with clients, keeping them informed on project progress and updates.
- Actively participated in industry events, staying up-to-date on the latest trends affecting our customers'' businesses.
- Negotiated contracts that maximized revenue while maintaining strong client relationships.
- Streamlined internal processes for improved team productivity and collaboration.
- Managed complex customer accounts, ensuring timely resolution of issues and effective communication.
- Worked closely with sales teams to upsell additional products or services based on customer needs.
- Implemented innovative strategies to optimize product performance for client needs.
- Launched new initiatives aimed at increasing overall account health and reducing churn rates.
- Ensured adherence to industry best practices in all aspects of account management activities.
- Led training sessions for both internal teams and external clients to ensure efficient product usage.
- Established clear lines of communication between technical teams and clients, resulting in faster issue resolution times.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Engaged in tool and process improvements to streamline customer success activities and services.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Conducted presentations to large groups at trade shows, reseller events and onsite product trainings.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Reconciled billing discrepancies with regulatory agencies and finance department.
Junior Board Member
Read Ahead
08.2017 - 12.2022
- Contributed to the development of annual budgets, ensuring responsible resource allocation and financial stability.
- Championed diversity within the organization by promoting inclusive practices during decision-making processes.
- Participated in regular board meetings, maintaining thorough knowledge of ongoing projects and initiatives.
- Reviewed and provided feedback on key performance indicators, supporting data-driven decision making.
- Collaborated with fellow board members to develop strategic initiatives for organizational growth.
- Served as a liaison between the board and staff members when necessary, facilitating effective communication to achieve common goals.
- Supported executive team in decision-making, contributing valuable insights and perspective as a junior member.
- Aided in developing long-term plans that reflected the organization''s vision while addressing emerging challenges.
- Engaged in professional development opportunities to further hone skills relevant to board responsibilities.
- Assisted in the recruitment, selection, and orientation of new board members, fostering a cohesive leadership team.
- Enhanced board efficiency by implementing streamlined communication processes and agenda planning.
- Conducted research on industry trends to inform strategic planning discussions among board members.
- Facilitated collaboration among different departments within the organization by serving as a cross-functional resource and supporter.
- Helped identify new funding opportunities to support the organization''s mission and sustainability.
- Played an active role in community outreach efforts, building positive relationships with local businesses and organizations.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Presided over board meetings and conducted board business to address organizational objectives.
- Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
Infrastructure Operations Analyst
Nomura
07.2017 - 07.2021
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Created custom reports and visualizations to support decision-making processes.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
- Assessed operational performance to identify areas for improvement.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Supported supervisor and associated team members to maintain system functionality.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Reduced risk exposure by conducting thorough risk assessments and developing mitigation strategies.
- Exhibited strong analytical skills when reviewing financial reports, leading to valuable insights for budget allocation decisions.
- Maintained a keen awareness of industry trends and developments, allowing for proactive adaptation of operational strategies accordingly.
- Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Scanned system for frequent technical issues, employing troubleshooting techniques for resolution.
- Developed performance metrics to evaluate operations effectiveness, enabling continuous improvement initiatives.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Supported business growth by providing insightful recommendations based on detailed market research and competitor analysis.
- Established strong relationships with key stakeholders, fostering a collaborative environment conducive to achieving shared goals.
- Identified inefficiencies in current systems, recommending adjustments that resulted in increased productivity levels.
- Implemented best practice methodologies for inventory management, resulting in reduced stock discrepancies.
- Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Actively participated in strategic planning meetings, contributing valuable input towards setting departmental objectives.
- Contributed to the successful launch of new products and services through rigorous testing and quality assurance checks.
- Consulted with stakeholders to develop operational strategies and processes.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Created and managed operational databases to store and track data and maintain accurate information.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Developed operational budgets to control costs and monitor spending.
- Increased cost savings by identifying areas for process improvement and implementing cost-effective solutions.
- Developed written documents and reports related to programs and operations.
- Presented results of mathematical modeling and data analysis to management or other end users.
- Identified and analyzed project risks and developed mitigation strategies.
- Formulated mathematical or simulation models of problems, relating constants, and variables, conflicting objectives and related numerical parameters.
- Conducted research and analysis to develop model-based solutions to complex operational problems.
- Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
- Performed validation and testing of models to promote adequacy and reformulate models as necessary.
- Determined and developed algorithms to improve and optimize operational processes.
- Devised modeling and measuring techniques using statistical and engineering methods.
- Designed data optimization and interfaces for user interaction.
International Student Ambassador
UMKC
08.2016 - 05.2017
- Increased awareness of cultural diversity on campus by delivering presentations at various university events and workshops.
- Promoted cultural exchange through the organization of events, fostering a sense of community among diverse students.
- Enhanced language proficiency among non-native English speakers through targeted language support programs and conversation practice sessions.
- Built supportive networks across departments to ensure comprehensive assistance was provided to international students throughout their academic journey.
- Maintained up-to-date knowledge of visa requirements, serving as an expert resource for both prospective and current international students.
- Ensured compliance with immigration regulations by assisting students in completing necessary paperwork accurately and promptly.
- Contributed to the improvement of university services by gathering feedback from international students and reporting findings to relevant departments.
- Improved overall experience for international students by advocating for their rights and interests within campus administration.
- Organized multicultural celebrations showcasing diverse traditions, promoting inclusivity among the student body.
- Assisted in the development and maintenance of a comprehensive International Student Handbook, serving as a valuable resource for new and returning students.
- Facilitated orientation sessions for incoming international students, ensuring a smooth transition into campus life.
- Collaborated with staff members to develop programs that catered specifically to the unique needs of international students.
- Provided tailored accommodations for international students with special needs, ensuring equal access to university services and resources.
- Assisted in increasing international student enrollment by collaborating with the admissions team on recruitment initiatives.
- Strengthened communication between domestic and international students through the planning and execution of cross-cultural events.
- Supported academic success for international students by organizing tutoring sessions and study groups tailored to their needs.
- Developed strong relationships with international students by actively participating in student life activities and offering peer mentorship.
- Served as a reliable resource for international students, providing guidance on university policies, procedures, and available resources.
- Enhanced international student satisfaction by effectively addressing their concerns and providing timely support.
- Streamlined processes within the International Student Office by implementing efficient record-keeping systems and tracking tools.
- Answered questions from visitors and potential students about university life.
- Collaborated with other departments to promote student engagement.
- Mentored students to increase satisfaction and help engage in campus life.
- Led campus tours for prospective students every semester.
- Participated in on- and off-campus recruitment events to support university objectives..
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Developed and maintained relationships with current and prospective students to drive retention.
- Distributed mail, filed documents, and answered telephone calls.
- Represented university interests and values at various campus events and activities.
- Maintained communication with current student ambassadors to foster quality representation.
- Aided recruitment efforts, assisting potential students in understanding admissions process.
- Developed and managed marketing materials for student recruitment.
- Assisted admissions office in hosting campus overnight visits to drive engagement.
- Facilitated student enrollment by providing accurate and timely information.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Used various social media platforms for media and blogger outreach.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
- Produced and distributed brochures, newsletters and press kits.
- Conducted media relations and responded to media requests for information.
- Supported public relations managers with writing, researching and preparation of materials
- Managed media relations for organizations to produce successful results.
- Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Coordinated media interviews with organization staff, board members and volunteers.
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Facilitated press conferences and other outreach events to raise visibility of organization.
- Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Wrote press releases and other materials utilizing SEO practices.
Student Body President
UMKC
03.2016 - 05.2017
- Increased school spirit by organizing pep rallies, spirit weeks, and other celebratory events throughout the year.
- Collaborated with faculty and administrators to address concerns and improve the overall educational experience for students.
- Promoted inclusivity within the student body by initiating cultural awareness events and diversity training sessions for both students and staff members.
- Utilized strong organizational skills to plan large-scale events including graduation ceremonies ensuring smooth execution.
- Increased student participation in extracurricular activities through targeted marketing campaigns and outreach efforts.
- Enhanced student engagement by implementing innovative programs and events.
- Spearheaded community service projects, fostering a sense of responsibility among students towards their local community.
- Developed a cohesive student body by promoting open communication and collaboration between diverse groups of students.
- Coordinated with clubs/organizations on campus to promote unity among different interest groups within the institution.
- Championed academic achievement by creating academic support programs and tutoring services for struggling students.
- Evaluated and refined student body policies and procedures to ensure ongoing effectiveness and alignment with institutional goals.
- Enhanced the overall campus environment by advocating for facility improvements, resulting in upgraded study spaces and recreational areas.
- Implemented sustainable practices across campus through recycling initiatives and energy conservation measures.
- Managed an efficient budget, allocating resources effectively to support various student body initiatives.
- Established partnerships with local businesses to secure sponsorships for school-wide events and programs.
- Maintained transparency in decision-making processes by regularly updating constituents on progress through newsletters, emails, social media posts or town hall meetings.
- Organized successful fundraising initiatives, raising funds for various school projects and programs.
- Advocated for student rights within the administration, addressing policy changes that impacted the student experience positively.
- Led regular meetings with fellow student government members to discuss goals, strategies, and progress on ongoing initiatives.
- Volunteered for school and council-sponsored events.
- Communicated student ideas and requests to council officers during meetings.
- Represented student body at school district, board of education and civic events.
- Participated in election and campaign process, gathering student support and votes.
- Met with teachers and parents to discuss student council needs, plans and events.
- Reported council plans and results to student body.
- Voted during school and council elections.
- Served on various council committees under officer supervision.
- Recruited other council members to participate on specific committees.
- Informed officers of committee progress and specific problems that arose.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Oversaw business-wide changes to modernize procedures and organization.
- Monitored key business risks and established risk management procedures.
- Formulated and executed strategic initiatives to improve product offerings.
- Initiated strategy to drive company growth and increase market share and profitability.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Created succession plans to provide continuity of operations during leadership transitions.
- Cultivated company-wide culture of innovation and collaboration.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Oversaw divisional marketing, advertising and new product development.
- Devised and presented business plans and forecasts to board of directors.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Directed technological improvements, reducing waste and business bottlenecks.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Founded performance- and merit-based evaluation system to assess staff performance.
Technical Account Management Associate
Amazon
07.2014 - 07.2015
- Strengthened internal communications through regular team meetings, updates, reports which improved coordination among departments.
- Increased profitability by identifying cost-saving opportunities and implementing budget controls.
- Fostered partnerships with external stakeholders resulting in mutually beneficial collaborations.
- Streamlined operations by implementing efficient management strategies and workflow processes.
- Cultivated a positive work environment that promoted employee engagement, motivation, and retention.
- Facilitated effective decision-making by providing comprehensive analysis of key data points and trends affecting the business landscape.
- Identified areas of risk mitigation through regular audits leading to enhanced corporate compliance.
- Drove process improvements through regular evaluation of existing systems, policies, and procedures.
- Enhanced overall team performance by providing consistent coaching, constructive feedback, and targeted training.
- Ensured timely delivery of high-quality services by setting clear expectations and monitoring progress closely.
- Led project teams successfully from inception to completion within the given timeframes and budgets.
- Implemented innovative solutions to address complex business challenges, resulting in increased efficiency and productivity.
- Established KPIs for various departments ensuring alignment with organizational goals leading to improved overall performance.
- Optimized resource allocation to maximize operational effectiveness without compromising quality standards or customer satisfaction levels.
- Managed cross-functional teams effectively, fostering collaboration and communication towards achieving common objectives.
- Prepared and charted data and metrics for detailed status reports.
- Conducted research to assist with routine tasks and special projects.
- Offered technical support and troubleshot issues to enhance office productivity.
- Identified communication channels to set roadmap to distribute information.
- Evaluated current processes to develop improvement plans.
- Gathered, documented, and modeled data to assess business trends.
- Produced detailed and relevant reports for use in making business decisions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Restructured procedures through coordination with compliance director to create and execute projects.
Education
Master of Science - Computer Networking And Telecommunications
University of Missouri - Kansas City
Kansas City, MO05.2017
Bachelor of Science - Electrical, Electronics And Communications Engineering
Lovely Professional University
Punjab,. India05.2014
Skills
- IT Infrastructure Management
- Training and mentoring
- Business process improvement
- Incident Management
- Cybersecurity best practices
- Account development
- Digital Native Business industry expertise
- Collaboration with Engineering
- Product Demonstrations
- Business Development
- Customer Needs Analysis
- Cost Estimation
- Customer Needs Assessment
- Customer Account Management
- Customer Relations
- Planning and coordination
Certification
- Certified AWS Solutions Architect Associate
- Certified AWS SysOps Administrator Associate
- Certifies AWS Security Specialty
Timeline
Senior Technical Account Manager
Amazon Web Services
07.2021 - Current
Junior Board Member
Read Ahead
08.2017 - 12.2022
Infrastructure Operations Analyst
Nomura
07.2017 - 07.2021
International Student Ambassador
UMKC
08.2016 - 05.2017
Student Body President
UMKC
03.2016 - 05.2017
Technical Account Management Associate
Amazon
07.2014 - 07.2015
Master of Science - Computer Networking And Telecommunications
University of Missouri - Kansas City
Bachelor of Science - Electrical, Electronics And Communications Engineering
Lovely Professional University
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