Navya Bharathi Ravi

Performance Manager (May '2021 - Jan'2023)

Handled and trained 28 batches of 20 member's teams (Educational counselors) and delivered more than 6 Crore revenue (INR) by training, counseling, and guiding them to perform better to reach the organizational goals.

• Enhanced the performance of the educational counselors to increase student enrollments through training and tailored strategies to individuals to improve their performance by 80%.
• Managed the qualitative and quantitative aspects of the academic counselors to optimize the input parameters and maximize student enrollments.
• Managed quality control process to drive the accuracy of performance inputs and set customized key SOPs for individual contributors.

Educational Counselor (Sep'2020–April '2021)

As an educational counselor at BYJU's, my day-to-day responsibilities included connecting with potential customers (parents), setting up meetings, counseling the students on BYJU'S unique way of learning, and assisting them to become premium subscribers from the prospect stage to closure.

• I have shown exceptional performance as an associate, and I was promoted to Performance Manager within eight months.
  

Educational Counselor - Trainee (July'2020-Aug'2020)

Successfully accomplished the training program within the given time period of 8 weeks by reaching the given target..

• I worked directly with clients to understand their unique needs, meet their specific travel desires, and prepare the custom travel itineraries abroad.
• Organized trips for individual, family, and business travelers.
• Handled sensitive information with professionalism and discretion.
• I advised clients on visa, passport, and security requirements relating to destinations and confirmed flight details for each reservation.