Nawal Abdiwahed
Minneapolis,Minnesota
Summary
Working at Hilton Minneapolis for 5 years at the front desk provided me with valuable experience in delivering exceptional customer service and ensuring smooth operations. During this time, I developed strong interpersonal and organizational skills, as well as a deep understanding of the hotel industry and customer satisfaction.
After my time at the front desk, I had the opportunity to advance my career as an Events and Sales Coordinator for over a year. In this role, I successfully managed and coordinated various events, from small meetings to large conferences up to 2,000 guests and over $600,000 Revenue, ensuring client satisfaction and exceeding revenue targets. I also collaborated closely with the sales team to drive business growth and maintain strong client relationships for future events.
Overview
6
6
years of professional experience
Work History
Events and Sales Coordinator
Hilton Minneapolis
09.2022 - Current
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Handled customer inquiries by staying up to date on market and industry trends and finding unique solutions to issues.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Compiled client profiles and entered information into operating system.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions with Sales/Events Managers
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained long-term relationships with high net-worth clients.
Front Office Agent
Hilton Minneapolis
04.2018 - 09.2022
- Reviewed and updated customer information in database for accuracy.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Skills
- Goals and Performance
- Coaching Skills
- Sales Reporting
- Proposal Development
- Sales Expertise
- Sales Strategies
Languages
Arabic
Native or Bilingual
somali
Professional Working
English
Native or Bilingual
Timeline
Events and Sales Coordinator
Hilton Minneapolis
09.2022 - Current
Front Office Agent
Hilton Minneapolis
04.2018 - 09.2022
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