Summary
Overview
Work History
Education
Skills
Languages
honors and awards
certifications and licenses
relevant skills
hobbies and interests
Timeline
Generic

Nawal Boto

Edison,NJ

Summary

Recent 2021 graduate from Muhlenberg College, with a Bachelor of Arts in Media Communications, Theater and a Minor in Innovation and Entrepreneurship, concentrating in Marketing and Media.

Throughout my educational and professional career, my dedication has resulted in 6 years of experience in Marketing, Media and collaborating with other creatives.

I have worked in various settings including working as a Marketing Intern for The New Group, a NYC non profit theater company located in Manhattan. Most recently, I worked as a Patient Intake Representative for Hackensack Meridian Health at JFK Hospital. With every opportunity I have been able to shape my expertise in Microsoft Office, Google Suite, People Soft and Epic, as well as expand on proficiency in overseeing meetings, improving customer relations and managing schedules.

This has allowed me to apply my two contrasting majors to small and large offices and job opportunities as a unit, in order to be a well-rounded and reliable addition. Theater has taught me how to be communicative and approachable while working in environments of Administration and Media, while Communications has taught me the value of skills such as leadership and adaptability. Facilitating positive change, staying up to date on tasks and schedules, organizing meetings and peer interactions, planning future goals and growth, are all skills I know I can utilize in my future opportunity.

Overview

5
5
years of professional experience

Work History

Patient Intake Representative

Hackensack Meridian Health JFK Medical Center
11.2022 - Current
  • Manage Intake desk by answering phones, directing and registering many patients per day and responding to email inquiries and phone calls
  • Maintain MRI machine schedules for MRI patients, Technicians and Radiologists, including special procedure plans, patient travel and appointments
  • Created a new system for receiving and filing appointment and fax documents that improved efficiency and eliminated delays in patient scheduling and registration
  • Communicate all pertinent information to MRI patients at initial and subsequent contacts with a welcoming demeanor utilizing EPIC

Marketing Intern

The New Group
05.2019 - 08.2019
  • Shadowed Marketing Director and learned day to day business tasks
  • Created production marketing materials, audience surveys, and study guides
  • Assisted in photography, production photoshoots and organizing/editing department materials & files
  • Curated materials and market research for weekly meetings with the entire team

Surveyor

The Polling Institute Muhlenberg College
09.2018 - 05.2019
  • Conducted phone surveys, practiced procedural survey methods and collected statistics for Political Science Department
  • Reported AAPOR approved data for government, media and research organizations
  • Utilized communication skills to ensure delivered surveys aligned with the needs and expectations of the department

Education

Bachelor of Arts - Communications

Muhlenberg College
Allentown, PA
05.2021

Skills

  • Multi-line telephone systems
  • Google and Microsoft Office Suite
  • Document filing
  • Patient and Client management systems
  • Decision-making
  • Adobe Premiere & PhotoShop
  • Strong organizational skills
  • Problem-solving
  • MAC
  • Excel
  • Ability to adapt and multitask
  • Powerpoint
  • Outlook

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

honors and awards

  • JFK - EPIC SCHEDULER CERTIFICATION - Positive survey reviews and feedback during annual supervisor meetings due to positive patient check-ins, interactions and overall experience

certifications and licenses

  • Epic Certification - System and Scheduling - (2022)

relevant skills

  • Manage leadership well with strong team work, community building skills and positive encouragment
  • Excellent written and verbal communication skills, including dealing with meetings, customer inquiries and giving formal presentations to Supervisors
  • Proficient in all Microsoft Office and Google Suite applications, Outlook, Powerpoint, Excel, MAC, PeopleSoft and Epic
  • Departmental ethic and ability to adapt to changes and provisions
  • Extremely organized with attention to detail including but not limited to scheduling, travel and planning
  • Comfortable performing a variety of roles, including billing, front desk reception, personal assistant and organizational point of contact

hobbies and interests

  • Avid Broadway show and Performance Hair and Makeup course attendee
  • Enjoy learning to cook unique meals from a variety of international cuisines
  • Manage and Volunteer for Choreography and Directive opportunities in all creative pursuits
  • Represented by Talent Agency for Acting in NYC

Timeline

Patient Intake Representative

Hackensack Meridian Health JFK Medical Center
11.2022 - Current

Marketing Intern

The New Group
05.2019 - 08.2019

Surveyor

The Polling Institute Muhlenberg College
09.2018 - 05.2019

Bachelor of Arts - Communications

Muhlenberg College
Nawal Boto