Nawal Darnall
Arlington,TX
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
14
14
years of professional experience
Work History
Customer Support Technician
AireBeam Fiber Internet
Arizona City, AZ
02.2024 - Current
- Created databases and spreadsheets to store collected information.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with engineering teams during product rollouts or launches for troubleshooting any unexpected issues that arise.
- Configured routers, modems, access points, and other networking devices.
- Answered customer inquiries to resolve Internet equipment issues.
- Educated customers on how to use their internet service more efficiently.
- Participated in planning meetings and brainstorming sessions geared towards improving overall efficiency of operations within the department.
- Responded promptly to customer inquiries regarding their internet service.
- Provided guidance and training to new employees on the various aspects of providing quality customer service.
- Provided technical support and customer service to internet customers via phone, email, and chat.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Handled customer inquiries regarding billing statements and payments.
- Developed relationships with customers by providing excellent customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided company users with tech support for IT problems and account maintenance.
- Answered many inbound calls from customers daily.
- Processed payments from customers
- Performed quality control duties for new accounts
Operations Coordinator
Mover's Specialty Services
Montgomeryville, USA
07.2022 - 09.2023
- Locate & hire local technicians to assist with residential move-in/move-out services for our customers
- Collaborated with area managers to evaluate needs and optimize operational plans
- Dispatching department orders and accompanying documentation
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Communicated with technicians and personnel to coordinate timely delivery of our customers goods and materials
- Maintained a professional relationship with shippers, receivers and drivers to increase trust and reliability
- Tracked order progress to identify possible delays and provide real-time updates to customers
Client Services Coordinator/Dispatcher
Driven Solutions, Inc
Carrollton, TX
03.2016 - 09.2022
- Responded promptly to customer service calls for emergency roadside assistance.
- Dispatched tow truck companies for emergency roadside assistance calls.
- Provided emergency roadside assistance to stranded motorists including jump starts, tire changes, fuel delivery and more.
- Sort incoming mail and distribute to designated departments
- Maintained a professional relationship with vendors and clients to increase trust and reliability.
- Process reimbursement claims and check payments.
- Record deposits and track expenses.
- Monitor the shared inbox, and respond to inquiries in a professional and timely manner.
- Process AD&D and hospitalization claims.
- In-house fulfillment: export fulfillment report, create manual letters, and mail 150 to 250 membership fulfillment materials per week.
- Resolved customer inquiries quickly and efficiently.
- Inventory, storage unit management.
- Assist the client team with new client launches and new orders.
- Monitor and respond to customer calls, voicemails, and emails.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Processed vendor management monthly reports.
- Chargeback requests: Investigate and issue refunds on credit and debit card transactions.
- Processed outgoing mail using postage meters and scales.
- Handled customer complaints effectively and professionally.
- Answered customer inquiries regarding policies and procedures.
- Prepared marketing expense reports.
- Generated reports from multiple sources on Excel spreadsheets.
Appointment Setter
SilverLeaf Resorts
Arlington, USA
10.2015 - 01.2016
- Outbound Cold-calling
- Set appointments for vacation packages
- Meet sales quota
- Work in fast-based telemarketing environment
Customer Service Representative/Dispatcher
Ernie's Plumbing Services
Arlington, TX
04.2014 - 10.2015
- Answer incoming calls in a professional and timely matter
- Schedule appointments for customers in need of plumbing services
- Respond to plumbing service requests via internet & email (Angie's List, Homeadvisor, etc.)
- Dispatch technicians to residential or commercial buildings
- Coordinate with technicians and customers to provide accurate status and ETA
- Customer satisfaction - Follow up calls to ensure job is complete and customers are satisfied
- Invoice filing
Waitress, Hostess, Trainer
Aspen Creek Restaurant
Irving, USA
08.2010 - 06.2013
- Provide excellent customer service to guests who want to enjoy a nice and delicious meal
- Multi-tasking / turning tables in a professional and timely manner
- Continuously checking on guests to ensure customer satisfaction
- Trained new hires
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Explained menu items and suggested appropriate options
- Used slow periods to restock supplies, ice, trays, etc
- Answered customers' questions, recommended items
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
Education
High School Diploma -
Macarthur High School
Irving, TX06.2010
Skills
- Problem solving
- Service ticket tracking
- Customer empathy
- Google Sheets
- Word
- Excel
- Outlook
- 70-73 WPM
- Great communication skills
- Phone skills
- Dependability
- Organization
- Leadership
- Data entry
- Multitasking
- Positivity
- Active listening
- Time management
- Self-motivation
- Research
- Client relations
- Attention to detail
- Work effectively in a group or team to achieve goals
- Conflict resolution
- Customer satisfaction
- Inventory management
- Sales
- Quality Control
- Report creation
- Remote support
- Call center experience
- Technical support
- Documentation and reporting
- Troubleshooting and diagnosis
Languages
English
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Customer Support Technician
AireBeam Fiber Internet
02.2024 - Current
Operations Coordinator
Mover's Specialty Services
07.2022 - 09.2023
Client Services Coordinator/Dispatcher
Driven Solutions, Inc
03.2016 - 09.2022
Appointment Setter
SilverLeaf Resorts
10.2015 - 01.2016
Customer Service Representative/Dispatcher
Ernie's Plumbing Services
04.2014 - 10.2015
Waitress, Hostess, Trainer
Aspen Creek Restaurant
08.2010 - 06.2013
High School Diploma -
Macarthur High School
Similar Profiles
Vanessa RossVanessa Ross
Tax Coordinator at Conexon Connect Fiber Internet, LLCTax Coordinator at Conexon Connect Fiber Internet, LLC
Andrea FoyAndrea Foy
Human Resources/Recruiter at Tachus Fiber InternetHuman Resources/Recruiter at Tachus Fiber Internet
PRECIOUS AKINTEYEPRECIOUS AKINTEYE
Sales and Customer Service Team Leader at Fidium Fiber internetSales and Customer Service Team Leader at Fidium Fiber internet