Nawal Hamd
Saginaw,MI
Summary
Extensive experience in the healthcare field, including emergency care and private practice care. History of providing professionalism, advanced expertise, compassion and reliability.
Overview
24
24
years of professional experience
Work History
Restaurant Owner
Falafel Hut Middle Eastern Cuisine
06.2018 - Current
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and 2 employees.
- Recruited, hired, and trained talented staff to fill vacancies.
- Purchased food and cultivated strong vendor relationships.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Coordinated with catering staff to deliver food services for special events and functions.
Medical Office Assistant
Fakih IVF Fertility Group
01.2010 - 09.2016
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used Software to schedule appointments for doctor visits and procedures.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
Medical Assistant
The Spine Institute
Santa Monica, CA
01.2005 - 01.2010
- Responsible for receiving patients for multiple Orthopedic Surgeons and Physiatrist
- Responsible for removing sutures and assisting physicians in patient care in post surgery
- Responsible for verifying Doctors Patient schedule
- Administer and Sort incoming and outgoing mail
Medical Assistant
Northwest Ohio Cardiology Consultants
Toledo, OH
01.2004 - 01.2005
- Responsible for Scheduling and Assisting with Stress Tests
- Administered EKG Exams
- Administered ICG
- Took Patient’s Vital signs
- Responsible for Prescription refills
- Performed Pacemaker checks
MEDICAL ASSISTANT
Access Community Health Center
01.2000 - 01.2004
- Intake of Patient’s Vital Signs
- Administered and Assisted with Immunizations
- Knowledgeable of Phlebotomy and Hemoglobin Testing
- Assisted Doctors with Routine Exams which Include: Pap Smears, Stitches Suture Removals
- Provided Patients with Lab Results
- Community work included: Home Visits, Assisting Elderly and the Sick with their Medications, Taking Vital Signs and Diabetic Testing and Education
Education
Certified Medical Assistant - undefined
Ross Medical Education Center, Saginaw Valley State University
Saginaw, MIBachelor Of Business Administration - Business Administration
University of California, Irvine
Irvine, CA06.2002
Skills
- Provide high quality patient care and motivate patients to follow challenging health regimens
- Work effectively with physicians, patients, and healthcare professionals to develop and manage health care
- Instruct patients and their families in proper treatment, helping individuals and groups improve and maintain good health
- Knowledge of Goldmine System
- Knowledge of HIPAA regulations
- Knowledge of
- Microsoft Windows, Internet Research, Microsoft Office
- MEDICAL HIGHLIGHTS
- Provided comprehensive patient care suffering from Alzheimer’s disease, dementia, diabetes Assisted patients with personal hygiene, tube feeding, and medication
- Station Preparation
- Restaurant Operation
- Billing and Payment Processing
- Vendor Relations
- Sales Expertise
- Portion Control
- Work Assignments
- IV Discontinuation
- Sterile Procedures and Techniques
- EMR Systems
- Clinical Applications
- Direct Patient Care
- Completing Insurance Forms
- Account Management
- Proper Sterilization Techniques
- Customer Service
- Assisting with Physical Exams
- Monitoring Patient Progress
- Patient Oral Care
- Lab Equipment Calibration
- Patient Management
- Vital Sign Monitoring
- Patient Assessments
- Medical Terminology
- Medications Familiarity
- Medical Records Management
- Team Management
- Medical Billing and Coding
- Knowledge of EKG Rhythm Interpretation
- Customer Relationship Management
- Specimen Collection
- Equipment and Instrument Sterilizatoin
- Complex Problem-Solving
- Lab Equipment Operation
- Medical Procedures Understanding
- Electronic Medical Record
- Patient-Handling Equipment
- First Aid
- Resource Management
- Phlebotomy
Languages
Arabic
Full Professional
Timeline
Restaurant Owner
Falafel Hut Middle Eastern Cuisine
06.2018 - Current
Medical Office Assistant
Fakih IVF Fertility Group
01.2010 - 09.2016
Medical Assistant
The Spine Institute
01.2005 - 01.2010
Medical Assistant
Northwest Ohio Cardiology Consultants
01.2004 - 01.2005
MEDICAL ASSISTANT
Access Community Health Center
01.2000 - 01.2004
Certified Medical Assistant - undefined
Ross Medical Education Center, Saginaw Valley State University
Bachelor Of Business Administration - Business Administration
University of California, Irvine
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