Nawal Hamd
Saginaw,MI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Restaurant Owner
Falafel Hut Middle Eastern Cuisine
06.2018 - 12.2023
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Medical Device Sales Representative
DUBIMED Aesthetic Medical Supplies
02.2011 - 11.2017
- Met with physicians, directors and healthcare executives to successfully sell medical devices.
- Streamlined internal processes for increased efficiency in order processing, reducing errors during transactions.
- Cemented relationships with key providers through regular contact and unparalleled support.
- Brought in new leads consistently using strong prospecting and networking abilities.
- Handled territory records such as contracts and inventory paperwork with high accuracy.
- Provided exceptional customer service to existing clients, ensuring satisfaction and repeat business.
- Participated in continuous professional development, staying current on industry advancements and best practices in medical device sales.
- Communicated well with highly technical staff and business-oriented managers by adapting style and wording for specific audiences, continuously building strong connections and maximizing relationships.
- Exceeded quotas consistently with driven mindset focused on continuously bringing in new business and closing sales.
- Conducted product demonstrations for prospective clients, showcasing functionality and ease-of-use of medical devices.
- Maintained up-to-date knowledge on relevant regulations and industry trends, ensuring compliance in all sales activities.
- Attended medical conferences as a company representative to network with industry professionals and generate leads.
- Used consultative sales approach to understand and meet customer needs.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Pharmaceutical Sales Representative
MedwaY LLC
02.2007 - 01.2011
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Strong knowledge of medical and aesthetic products, including professional skin care and surgical equipment.
- Ability to work independently and as part of a team. Proficient in CRM software and Microsoft Office Suite.
- Expanded market share by identifying potential clients and successfully converting them to long-term customers.
- Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Developed and executed territory business plans that aligned with the company''s overall sales objectives, ensuring consistent progress towards set targets.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Attended industry conferences to stay updated on latest advancements in pharmaceutical research, improving credibility during client discussions.
Medical Assistant Manager
Access Community Center
03.2003 - 12.2006
- Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
- Optimized appointment scheduling processes, effectively reducing wait times while maintaining quality care standards.
- Reduced patient wait times by implementing efficient scheduling practices for medical assistants.
- Boosted patient satisfaction by addressing concerns promptly and providing exceptional customer service.
- Conducted performance evaluations of medical assistants, fostering professional growth and development.
- Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
- Established strong relationships among interdisciplinary team members/providers across various healthcare settings ensuring optimal continuity-of-care delivery experiences for patients served within scope of practice role limitations.
- Enhanced patient care by streamlining medical assistant tasks and improving daily workflow.
- Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the clinic or practice setting as needed.
- Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.
- Coordinated timely referrals to specialists when necessary, ensuring continuity of care for patients with complex conditions.
- Streamlined office workflows through close collaboration with administrative staff members such as receptionists or billing coordinators where applicable within organization hierarchy structure dynamics.
- Implemented electronic health records system, increasing accuracy of data and reducing paperwork.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
Director of Sales
Saginaw Suit and Showroom ( Family Business )
02.1997 - 01.2002
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
Education
Certificate - Medical Sales Representative
Medical Sales College
Denver, CO07.2024
BBA - Business Administration
University of California, Irvine
Irvine, CA06.2002
Skills
- Relationship Building
- Clinical Support
- Technical Product Information
- Technical understanding
- Hospital Sales
- Competitive Differentiation
- Product Demonstrations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Contract Negotiation
- Attention to Detail
Certification
Certified Medical Device Sales
Languages
Arabic
Professional Working
Timeline
Restaurant Owner
Falafel Hut Middle Eastern Cuisine
06.2018 - 12.2023
Medical Device Sales Representative
DUBIMED Aesthetic Medical Supplies
02.2011 - 11.2017
Pharmaceutical Sales Representative
MedwaY LLC
02.2007 - 01.2011
Medical Assistant Manager
Access Community Center
03.2003 - 12.2006
Director of Sales
Saginaw Suit and Showroom ( Family Business )
02.1997 - 01.2002
Certificate - Medical Sales Representative
Medical Sales College
BBA - Business Administration
University of California, Irvine
Certified Medical Device Sales
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