Nawal Harb
Burbank,CA
Summary
Results-driven professional with a strong focus on customer service, cash handling, and transaction processing. Prepared and ready to excel in this role, I have a proven ability to work collaboratively within a team to achieve outstanding results, seamlessly adapting to changing needs. Reliability, trustworthiness, and exceptional communication skills contribute to maintaining high standards and efficiency while consistently delivering exceptional service. Skilled in problem-solving and addressing client needs, with a track record of accuracy in cash handling and fostering positive customer interactions.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Amazon
11.2021 - 01.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Consistently lifted materials weighing as much as 60 pounds.
Sales Associate
Victoria's Secret
09.2021 - 12.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Successfully upsold additional products and services, increasing the average transaction value by 25%.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Floor Associate
Forever 21
06.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Collaborated with team members to ensure smooth store operations, contributing to a 10% improvement in store efficiency.
- Created personalized shopping experiences for clients through attentive service and suggesting relevant products tailored specifically for their requirements.
- Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
Grocery Associate
Smart & Final Extra
01.2019 - 04.2019
- Utilize computer register efficiently and memorize codes for items and input them in a timely manner
- Operate cash register to handle money for each transaction with customers
- Work efficiently under pressure and be able to multitask under high stress work conditions
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
- Provided excellent customer service to an average of 75 customers per shift, resulting in a 20% increase in customer satisfaction scores.
Team Member
Subway
12.2017 - 01.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted in training 5 new team members, which reduced training time by 30% and enhanced overall team performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Clinical Psychology
Los Angeles Valley College
Valley Glenn, CaliforniaHigh School Diploma -
Monterey High School
Burbank, California06.2017
Skills
- Accurate Data Input
- Analytical Problem Solving
- Technical Proficiency
- Proficient Time Management
- Adaptable Professional
- Effective Communication
- Customer Support Expertise
- Detail-Oriented Approach
- Strong Organizational Skills
- Effective Relationship Building
- Clear Written Communication
- Collaborative Skills
Languages
English
Native or Bilingual
Timeline
Warehouse Associate
Amazon
11.2021 - 01.2023
Sales Associate
Victoria's Secret
09.2021 - 12.2021
Sales Floor Associate
Forever 21
06.2019 - 08.2020
Grocery Associate
Smart & Final Extra
01.2019 - 04.2019
Team Member
Subway
12.2017 - 01.2019
High School Diploma -
Monterey High School
Clinical Psychology
Los Angeles Valley College
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