Nawal Khaled Hamdan
Cleveland,OH
Summary
Dependable Computer Operator specializes in accepting, transmitting and storing sensitive customer data. Maintains strict adherence to applicable regulatory and legal requirements to mitigate risk and liability. Trusted to handle exceptionally valuable and important digital assets for companies and customers alike.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level web develop position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Computer Operator
ManpowerGroup
03.2022 - 05.2023
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Retrieved information and performed data entry using appropriate computer programs.
- Complied with data entry quotients to support time-sensitive project input milestones.
- Documented discrepancies, referring discovered issues to supervisor for remediation.
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
- Developed system maintenance schedule to prevent unnecessary downtime or avoidable interruptions.
- Collaborated with other departments to identify and solve software issues.
- Utilized source control systems to manage software development cycle.
Web Developer
Leo ceros
Beirut , Lebanon
01.2021 - 02.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Bachelor of Science - Information Technology
Cleveland State University
Cleveland, OH06.2024
Associate of Arts - Business Solution
Cuyahoga Community College
Cleveland, OH12.2021
Skills
- Log Updates
- Organizing and Categorizing
- Technical Analysis
- System Administration
- Server Support
- Data Entry
- User Support
- Work Planning and Prioritization
- Technical Troubleshooting
- Performance Management
- Hardware and Software Installation
- Information Analysis
- Software Development
- Computer Operations Management
- Laptop Servicing
- Documentation Skills
- Programming
- Hardware Development
- Troubleshooting
- Password Resets
- Decision-Making
- New User Accounts
- Flexible Schedule
- Time Management
- Application Configuration
- Analytical Thinking
- Web Security
- Decision Making
- IT Documentation
- Multitasking Abilities
- Problem Solving
- Program Coding
- Flexible Schedule
- Time Management
- Application Configuration
- Analytical Thinking
- Web Security
- Decision Making
- IT Documentation
- Multitasking Abilities
- Problem Solving
- Microsoft C#
- C Language
- Cybersecurity Protocols
- Software Applications
- Flexible Schedule
- Time Management
- Application Configuration
- Analytical Thinking
- Web Security
- Decision Making
- IT Documentation
- Multitasking Abilities
- Problem Solving
- HTML and XML
Languages
Arabic
Native or Bilingual
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Oracle Cloud Infrastructure 2023 Certified Foundations Associate (10/23-10/25)
- Oracle Cloud Data Management 2023 Certified Foundations Associate (10/23-10/25)
classes in IT :
IST 211 : Fundamentals of Systems Dev
IST 305: Info Tech for Competitive Adv
IST 321: Systems Analysis Method
IST 331: Modern Database Design/Implemt
IST341: Management of Business Network
Programming Languages:
C#, HTML, SQL, C++
Timeline
Computer Operator
ManpowerGroup
03.2022 - 05.2023
Web Developer
Leo ceros
01.2021 - 02.2022
Bachelor of Science - Information Technology
Cleveland State University
Associate of Arts - Business Solution
Cuyahoga Community College
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