Nawang Sherpa
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Lash Me NYC
Brooklyn
10.2023 - Current
- Led full operations across two high demand locations, managing schedules, resolving technician issues, and overseeing a team of 15+ to ensure smooth daily workflow.
- Trained and onboarded all new hires through weekly coaching sessions, upholding consistent 5-star service standards (4.9+/5 average on Google/Yelp)
- Served as the owner’s right hand, contributing to business strategy in corporate meetings and managing vendor relationships to maintain inventory and supply flow
- Enhanced client retention by resolving service concerns personally credited in 50+ five-star reviews for exceptional service recovery and follow-up
- Optimized efficiency by introducing a new booking system, reducing no-shows by 20% and significantly increasing technician productivity
Technical Sales & Marketing Internship
Alzerina Jewelry
Brooklyn
08.2024 - 11.2024
- Grew social media audience by 40% by launching viral TikTok/Reels content (50K+ views) and targeted Instagram/Facebook ads
- Increased sales by 20% through social campaigns, analyzing metrics (Instagram Insights, Ads Manager) to optimize ad spend
- Hosted 10+ jewelry workshops, promoted via live Instagram/TikTok sessions, driving 25% repeat customer growth
- Collaborated with Fortune 500 clients to design promotional packages, contributing to $10K+ in B2B revenue
Compliance & Operations Internship
Quantum Jewelry
New York
06.2023 - 09.2023
- Designed and implemented an asset management system to track high value inventory, reducing discrepancies by 15% and ensuring compliance with financial/legal standards
- Optimized the procurement to distribution lifecycle for 500+ assets, maintaining accurate valuation records and reducing processing time by 20%
- Developed anti fraud protocols (e.g., authentication checks, audit trails), preventing counterfeit incidents and safeguarding $1M+ in inventory
- Collaborated with legal and finance teams to align operations with SEC and industry regulations
Education
Associate of Science - Liberal Arts & Sciences
New York City College of Technology
Brooklyn, NYSkills
- Office administration and management
- Calendar coordination
- Customer service excellence
- Conflict resolution strategies
- Microsoft Office proficiency
- Google Workspace expertise
- Data entry accuracy
- CRM tools utilization
- Inventory oversight
- Team collaboration skills
- Time management techniques
- Problem solving abilities
Languages
English
Native/ Bilingual
Nepali
Native/ Bilingual
Hindi
Professional
Timeline
Technical Sales & Marketing Internship
Alzerina Jewelry
08.2024 - 11.2024
Administrative Assistant
Lash Me NYC
10.2023 - Current
Compliance & Operations Internship
Quantum Jewelry
06.2023 - 09.2023
Associate of Science - Liberal Arts & Sciences
New York City College of Technology
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