Nawaraj Chaulagain

Responsibilities:

• Provide comprehensive training to new hires, ensuring clarity on job duties and expectations
• Equip employees with up-to-date tools and resources to perform tasks efficiently
• Deliver ongoing support and training to employees, fostering proficiency and continuous development
• Assist training departments in developing and delivering updated training materials, enhancing training quality
• Collect and analyze performance metrics (PI and Quality) for new hires, ensuring consistent progress tracking
• Collaborate with colleagues and operations managers to strengthen team dynamics and promote knowledge sharing

Achievements:

• Played a pivotal role in increasing new hire retention rates through effective mentorship and personalized training plans
• Successfully implemented innovative training techniques, leading to higher employee engagement and improved productivity
• Contributed to improved communication between employees and management, resulting in faster resolution of performance issues
• Won the Cheers for Pears Award for exceptional support and fostering a positive work environment

• Complied with job rotation requirements and ensured smooth operations across departments
• Implemented best practices and continuously sought process improvements for increased operational efficiency
• Resolved issues efficiently by utilizing resources and effective problem-solving methods

Responsibilities:

• Managed all aspects of the P&L, consistently meeting or exceeding budgeted sales and profits
• Analyzed data to develop and execute plans that improved restaurant sales, service, and operational efficiency
• Ensured proper staffing and hiring of qualified candidates, maintaining consistent operations and customer satisfaction
• Trained team members and managers on operations, policies, procedures, and guest service best practices
• Responded to customer complaints and policy violations, ensuring prompt resolution
• Ensured a safe, clean, and enjoyable environment for both employees and customers

Achievements:

• Sales Growth: Increased year-over-year profits by 20% by optimizing menu pricing and inventory management
• Operational Efficiency: Reduced operational costs by 12% through streamlined processes and better staff utilization
• Team Development: Trained and mentored a team of 30+ employees, leading to a 25% reduction in turnover rates
• Guest Satisfaction: Achieved an average guest satisfaction score of 95%+ through a consistent focus on service quality
• Safety and Compliance: Led the restaurant to a 100% score on health and safety inspections
• Leadership Recognition: Earned 'Manager of the Quarter' recognition three times for outstanding performance

• Installed hardware and configured settings for customer workstations
• Provided troubleshooting services, resolving hardware and software issues for clients
• Trained users on proper computer usage and maintenance, reducing user errors and system issues