Naweed Hamidi
Fair Oaks,CA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Resettlement Case Manager
IRC
02.2020 - 12.2022
- Prepare for new arrivals, including securing housing, purchasing household items, setting up apartments, and airport reception
- Assist clients with initial resettlement services, including enrollment in human services, school, employment services, and any additional services they may qualify for
- Conduct home visits to ensure clients have suitable living arrangements
- Collaborate with clients to develop an individualized service plan that addresses short and long-term goals and objectives
- Arrange appropriate interpretation services and transportation for resettlement clients
- Document client interaction and service promptly and in compliance with program requirements
- Solely and with supervisor and monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented; reviews and analyzes case records and reports for completeness and accuracy
- Works collaboratively with program interns and volunteers to maximize client assistance and facilitate the interns' learning experience.
Case Worker Assistant
Opening Doors resettlement agency
08.2018 - 02.2020
- Spoke with the client to expand community engagement and program outreach
- Detailed program operations and participant activities with comprehensive recordkeeping
- Worked with clients to improve life choices and maximize the benefits of programs
- Helped clients build, coordinate and lead programs supporting individuals with live concerns
- Identified service gaps and located needed resources for clients, including housing, work placement, and other support
- Educated client participants on available services and processes to engage in the program
- Worked with Clients to understand needs and provide the service
- Developed client communications and information for any meetings
- Transported client’s documents to customer locations on time
- Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Monitored social media and online sources for clients
- Resolved all problems, improved operations, and provided exceptional client support
- Drove operational improvements, which resulted in savings and improved profit margins
- Maintained excellent attendance record, consistently arriving to work on time.
Interpreter
U.S. Army
01.2010 - 01.2016
- Interpreter with U.S
- Army in Kabul, Afghanistan.
Education
Associate Degree -
Afghanistan Demand Computer Information Technology
Kabul Afghanistan01.2014
High School Diploma -
Istiqlal High School
Kabul Afghanistan01.2010
Skills
- Excellent Communication Skills
- Knowledge or understanding of tenant’s rights and responsibilities
- Managing and Auditing Virtual Digital Case Files
- ETO Case File working
Certification
- Microsoft Office Package
- Window Server 2012
- CIT
References
References will be provided upon request.
Timeline
Resettlement Case Manager
IRC
02.2020 - 12.2022
Case Worker Assistant
Opening Doors resettlement agency
08.2018 - 02.2020
Interpreter
U.S. Army
01.2010 - 01.2016
Associate Degree -
Afghanistan Demand Computer Information Technology
High School Diploma -
Istiqlal High School
- Microsoft Office Package
- Window Server 2012
- CIT
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