Nawfal Chajia
Indio,CA
Summary
Highly motivated professional with 13 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Owner
Turks Restaurant
Bogota, Colombia
10.2021 - 03.2023
- Developed business plan to secure financial backing from investors.
- Identified and recruited staff members, including managers and sales personnel.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed inventory levels to meet customer demand while minimizing costs.
- Ensured compliance with all local laws and regulations related to the business operations.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
- Scheduled maintenance activities for equipment used by the business.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Kept records for production, inventory, income and expenses.
- Interviewed, trained and supervised employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Set pricing structures according to market analytics and emerging trends.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Conferred with customers to understand needs and finalize purchase orders.
Manager of Operations
Origins Authentic Drink
Cebu, Philippines
02.2018 - 10.2021
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Implemented systems for tracking operational performance metrics.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Hired and onboarded team members to meet immediate and expected demand.
- Scheduled meetings between internal teams and external stakeholders when necessary.
Manager's Assistant
Kabayan Car Rental
Cebu, Phillipines
02.2014 - 12.2019
- Developed and implemented efficient filing systems for all incoming documents.
- Created a comprehensive database of contacts to ensure quick access to client information.
- Organized and scheduled meetings, conferences, travel arrangements, and other administrative activities.
- Provided general administrative support including answering phones, typing letters, reports and memos.
- Prepared agendas and took meeting minutes as requested by the manager.
- Reviewed emails daily to prioritize tasks for the manager's attention.
- Compiled data from various sources into concise reports for management review.
- Maintained confidential records such as personnel files, contracts and customer accounts.
- Greeted visitors in a professional manner and directed them to appropriate staff members.
- Proofread documents prior to submitting them for approval.
- Handled correspondence promptly and accurately according to established protocols.
- Utilized computer applications such as Microsoft Office Suite proficiently.
- Ensured compliance with company policies regarding confidentiality of sensitive information.
- Assigned tasks to associates to fit skill level and maximize team performance.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Handled correspondence promptly.
Analyst Consultant
Congress of The Philippines
Manila, Philippines
06.2015 - 12.2018
- Conducted experiments following established protocols and procedures.
- Prepared solutions for use in experiments according to defined formulas.
- Recorded data from observations and measurements accurately in a laboratory notebook.
- Developed new methods for analyzing samples and identifying compounds.
- Reviewed literature to stay current with scientific developments within the regulations
- Provided technical guidance to junior staff members regarding laboratory techniques and procedures.
- Investigated discrepancies between expected results and actual findings.
- Evaluated test system performance and corrected issues to address underperformance.
- Applied established policies and procedures to performed assays of biological specimens.
- Supplied quality control data for regulatory submissions to support corrective actions.
Sr.Sales Assistant & Team Leader
Jashanmal National Campagnie
Dubai, UAE
09.2012 - 02.2015
- Provided customer service and support to customers with inquiries or complaints.
- Developed and maintained relationships with key accounts and clients.
- Prepared weekly, monthly and quarterly reports on sales performance.
- Coordinated marketing campaigns to drive sales growth.
- Created presentations for potential customers outlining product features, benefits, pricing structure and promotions.
- Managed inventory levels of products to ensure availability when needed by customers.
- Organized promotional events such as trade shows, seminars, exhibitions.
- Collaborated with other departments to ensure successful completion of projects within deadlines.
- Monitored competitor activities in order to stay ahead of the competition.
- Analyzed customer feedback data to identify trends in customer satisfaction levels.
- Maintained an up-to-date database of customer information including contact details, orders placed and payment history.
- Planned store layout design based on product categories, pricing structures and promotional offers.
- Performed daily administrative tasks such as filing paperwork, updating records.
- Generated purchase orders for merchandise requested by customers.
- Reached out to customers after completed sales to assess product satisfaction and pursue upsell opportunities.
- Met incoming customers, learned about personal desires, needs and budget and provided information about available products and services.
- Set up sales and delivery contracts, finalized paperwork and issued receipts for purchases.
- Contacted customers to provide information on new and exciting products and service offerings.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Fostered relationships with customers to expand customer base and retain business.
Hotel Front Desk Receptionist
Ramee-Group
Dubai, UAE
10.2011 - 03.2012
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Responded to customer complaints and addressed issues promptly and professionally.
- Assisted with luggage storage and transportation when requested by guests.
- Managed the switchboard, transferring calls and taking messages as required.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Handled incoming mail and faxes; distributed appropriately within the organization.
- Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Assisted other departments in resolving customer issues quickly and efficiently whenever needed.
Promoter
Cdiscount
Strasburg, France
08.2008 - 12.2010
- Organized and staffed promotional events for clients at various venues.
- Generated leads by cold-calling prospective customers and introducing products.
- Gathered customer information through surveys and questionnaires to inform product development efforts.
- Worked independently with minimal supervision, taking ownership for assignments.
- Maintained up-to-date knowledge of industry trends and developments related to company's products.
- Developed promotional materials, including flyers and brochures, to increase brand awareness.
- Assisted in the creation of online content, including website copy, blog posts and social media updates.
Education
M.D. - Political Science
University Of Philippines
Manila01.2016
Business Administration And Management
University of Mohamed 5
01.2008
Associate Bachelor Degree - Business and Management
Tuscon University
01.2005
Skills
- IT Skills :
- MS Office, email applications, Internet browsing more
- Research Web server configuration
- Business Development
- Resources Allocation
- Quality Assurance
- Business Administration
- Staff Management
- Quality Assurance
- Cost Control
- Schedule Management
- Data Analysis
- Employee Development
- Revenue Generation
- Financial Oversight
- Administrative Management
- Program Administration
- Customer Retention
- Logistics
- Sales Promotion
- Inventory Tracking and Management
- Policy/Program Development
- Customer Relations
- Client Account Management
- Staff Scheduling
- Business Growth Initiatives
- Vehicle Maintenance
- Passenger Assistance
- DOT Compliance
- Vehicle Inspection
- Driving and Transportation
- City and Non-City Driving
- Business Management
- Clean Driving Record
- Customer Needs Assessment
- Retail Loss Prevention
- Merchandising Understanding
- Meeting Deadlines
- Retail Store Operations
- Financial Records Analysis
Additional Information
- To be furinshed upon request
Languages
English
Professional
Spanish
Professional
Arabic
Professional
Russian
Limited
French
Professional
visayas
Professional
Certification
Certification Anti-money Laundring Law
California Driving Licence
Accomplishments
- Award Best car Rental 2018 in the philippines
Affiliations
- swimming
- Footblall
Timeline
Business Owner
Turks Restaurant
10.2021 - 03.2023
Manager of Operations
Origins Authentic Drink
02.2018 - 10.2021
Analyst Consultant
Congress of The Philippines
06.2015 - 12.2018
Manager's Assistant
Kabayan Car Rental
02.2014 - 12.2019
Sr.Sales Assistant & Team Leader
Jashanmal National Campagnie
09.2012 - 02.2015
Hotel Front Desk Receptionist
Ramee-Group
10.2011 - 03.2012
Promoter
Cdiscount
08.2008 - 12.2010
M.D. - Political Science
University Of Philippines
Business Administration And Management
University of Mohamed 5
Associate Bachelor Degree - Business and Management
Tuscon University