NAXIRIS COLE

Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.

• Increased sales by 50% with special displays and promotions.
• Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.
• Collaborated with other managers to develop cross-functional solutions for increased store performance.
• Managed inventory control, cash control, and store opening and closing procedures.
• Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
• Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
• Managed inventory levels for optimal product availability, minimizing stockouts and overstock situations.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Promoted within Lowe's: stared in Customer Service and work up to Assistance Store Manager.

• Inspected merchandise for quality and arranged proper display location on floor.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Collaborated with store managers to devise store layouts and establish aesthetic appeal.
• Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
• Hired and trained purchasing staff to improve effectiveness of purchasing operations.
• Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.

• Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Answered questions about store policies and addressed customer concerns.
• Managed cash register after end of shift to balance and record accurate transactions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Managed efficient cash register operations.

• Maintained working knowledge of products, accounts, representatives, tools and systems.
• Processed orders, service requests and applied information to customers.
• Handled calls promptly and with courteous professionalism.
• Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
• Troubleshot sales and service operations to increase profitability and bring positive organizational change.
• Researched client requests to create best possible solutions for diverse needs.

• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Assisted coworkers and staff members with special tasks on daily basis.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Answered questions about store policies and addressed customer concerns.
• Managed cash register after end of shift to balance and record accurate transactions.
• Listened to customer needs and desires to identify and recommend optimal products.

• Worked flexible schedule and extra shifts to meet business needs.
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Tallied cash drawer at beginning and end of each work shift.
• Performed cash, card and check transactions to complete customer purchases.

• Provided direct patient care, stabilized patients and determined next course of action.
• Managed care from admission to discharge, including patient assessments, care planning, health educations and discharge support.
• Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
• Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
• Monitored patient reactions to drugs and carefully documented findings.
• Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.