Overview
Summary
Work History
Education
Skills
Languages
Certification
Web
Timeline
Generic

Nay Smith

Roswell,Georgia

Overview

7
7
years of professional experience

Summary

Brazilian born academic that has a desire for continuous learning and improvement in all parts of my life. Passionate about data and the technology surrounding it. Have done everything from querying, transforming, integrating, to visualizing data.


Do not require assistance for work visa.

Work History

Product Support Analyst

TaskUs
02.2022 - 11.2023
  • Intuit - Mailchimp was the product supported during the whole duration of this employment.
  • Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
  • Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
  • Managed and prioritized multiple projects simultaneously, worked independently and drove results.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Network Engineer

Internet Technology Solutions
12.2016 - 12.2021
  • Detected intrusion attempts and promptly responded to DDoS attacks.
  • Created VPN infrastructure and allowed for secure remote connections.
  • Performed troubleshooting for Juniper, Cisco and packet analysis.
  • Collaborated with vendors to identify best options for optimizing network performance.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Established robust infrastructure and data capacity for new applications.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Managed, tracked and coordinated problem resolution and escalation processes.
  • Provided network support services for devices such as hubs, bridges, routers and other hardware.
  • Contributed to implementation and support of SNMP monitoring software and other network monitoring tools..

Education

Bachelor Of Business Information Systems -

UNIVERSITY RUY BARBOSA
BRASIL
12.2016

Skills

  • Intuit - Mailchimp
  • Python
  • R
  • SQL
  • Excel
  • Tableau
  • AWS Solutions Architect
  • Machine Learning
  • API Integrations
  • Data Analysis
  • Critical Thinking

Languages

Portuguese
Native or Bilingual
English
Professional Working

Certification

  • Google Data Analytics - Training 180 Hours
  • Python - Training 120 Hours

Web

github.com/NadilzaABastos

Timeline

Product Support Analyst

TaskUs
02.2022 - 11.2023

Network Engineer

Internet Technology Solutions
12.2016 - 12.2021

Bachelor Of Business Information Systems -

UNIVERSITY RUY BARBOSA

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Nay Smith