Naya Brigette
Boulder,CO
Summary
Skilled in mental health support and proficient in typing at 40+ WPM, I excel in high-pressure environments, as demonstrated during my tenure at Bozeman Health. Leveraging strong decision-making and active listening skills, I effectively managed crisis situations, ensuring patient safety and contributing to a collaborative team atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Telecommunications Specialist
Harford County
Forest Hill, MD
01.2025 - Current
- I am currently training to become certified in EMD, EFD, ETC, and EPD.
- Training to be proficient in CAD and other software related to 911 dispatching.
Patient Care Technician
Shawn Jenkins Children's Hospital
Charleston, SC
05.2024 - Current
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
Emergency Psychiatric Patient Care Technician
Bozeman Health
Bozeman, MT
07.2023 - Current
- Assure patients under my direct care are safe and their needs are met
- If needed, using deescalation techniques as well as restraint training to assure patient and staff remain safe
- Keeping patient chart data up to date by taking vitals, writing shift notes, and ordering meals for patients
- Doing case management for patients to find placement into an inpatient setting
- As well as providing activities and support to patients when needed
Crisis Stabilization Worker
Western Montana Mental Health Center
Bozeman, MT
05.2022 - 12.2022
- Work with clients who are experiencing mental crisis and respond accordingly
- Communicate with other team members in order to treat them effectively
- Complete paperwork and other daily duties in a timely and organized manner
Reservations Specialist
Whitefish Marine
Whitefish, MT
05.2021 - 08.2021
- I managed the front desk and was the first face people saw when walking into Whitefish Marine
- My duties included: managing all reservations both in person and via the phone; answered questions and dealt with difficult customer situations in a professional manner; greeted customers and made them feel welcome
Lifeguard
The Wave Aquatic and Fitness Center
Whitefish, MT
05.2017 - 08.2019
- Supervised the safety of swimmers by enforcing rules, communicating with patrons and maintaining clean and safe environment
- Collaborated with co-workers to ensure facility were met
- Interacted with customers to resolve facility concerns by following implemented policies and procedures
Education
Bachelor's degree - Psychology
Rollins College
05.2023
High school diploma -
Whitefish High School
06.2019
Skills
- Mental health support
- Psychiatric care
- Case documentation
- Healthcare systems
- Suicide prevention
- Nonviolent restraint
- De-escalation techniques
- Typing skills of 40 WPM
- Decision-making
- Active listening
- Good Telephone Etiquette
- Friendly, positive attitude
- Team building
- Calm under pressure
Certification
- BLS Certification, 07/01/23, 07/01/27
Assessments
- Food service: Customer situations, Proficient, 10/01/22
- Work motivation, Proficient, 12/01/22
- Customer focus & orientation, Proficient, 11/01/22
- Administrative assistant/receptionist, Proficient, 12/01/21
- Customer service, Proficient, 12/01/22
- Retail customer service, Proficient, 12/01/22
- Medical receptionist skills, Proficient, 11/01/22
- Attention to detail, Proficient, 06/01/23
Personal Information
Authorized To Work: US for any employer
References
References available upon request.
Timeline
Telecommunications Specialist
Harford County
01.2025 - Current
Patient Care Technician
Shawn Jenkins Children's Hospital
05.2024 - Current
Emergency Psychiatric Patient Care Technician
Bozeman Health
07.2023 - Current
Crisis Stabilization Worker
Western Montana Mental Health Center
05.2022 - 12.2022
Reservations Specialist
Whitefish Marine
05.2021 - 08.2021
Lifeguard
The Wave Aquatic and Fitness Center
05.2017 - 08.2019
Bachelor's degree - Psychology
Rollins College
High school diploma -
Whitefish High School
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