Naya Davis
Charlotte,NC
Summary
Dedicated professional with a strong background in education and customer service. Adept at managing diverse tasks, delivering excellent service, and fostering positive relationships with clients and colleagues. Proven ability to adapt to fast-paced environments, learn new skills quickly, and provide empathetic, solutions-oriented support.
Overview
12
12
years of professional experience
Work History
K-5 IA Resource Teacher
Sugar Creek Charter School
Charlotte, NC
01.2023 - 01.2024
- Provided individualized support to students, assisting with both academic and personal development
- Communicated regularly with parents and staff to ensure student needs were met
- Demonstrated patience and adaptability in a fast-paced educational environment, contributing to student success
Lead Teacher Partner K-8th / CampU After School
United Community School
Charlotte, NC
01.2021 - 01.2023
- Developed strong communication and collaboration skills while working closely with parents and students
- Managed multiple responsibilities including lesson planning, classroom instruction, and student supervision
- Facilitated an engaging learning environment while effectively managing student behavior and inquiries
Receptionist
Blumberg Excelsior
Menands, NY
08.2016 - 10.2017
- Greeted and assisted visitors professionally, providing accurate information in person, over the phone, and via email
- Answered and screened incoming calls, forwarding inquiries to appropriate departments
- Managed clerical duties such as document filing, photocopying, transcribing, and sorting mail
Customer Service Representative / Imaging Administrator
Apple One
Albany, NY
01.2015 - 01.2016
- Assisted customers with insurance renewals and inquiries, ensuring efficient and timely support
- Addressed customer complaints and provided resolutions to meet client satisfaction
- Entered data into systems and created cases for insurance applications
- Managed customer information with attention to accuracy and confidentiality
Document Preparation Clerk
SourceHOV
Binghamton, NY
01.2012 - 01.2014
- Sorted, scanned, and accurately entered confidential documents into databases
- Ensured timely completion of tasks while maintaining high levels of accuracy
- Organized and prepared forms for documentation processes
Education
Workforce Development Credential -
Albany Community Action Partnership
01.2015
High School Diploma -
Binghamton High School
Binghamton01.2009
Courses in Communications -
SUNY Broome
Binghamton, NYSkills
- Exceptional Customer Service
- Communication
- Compassionate
- Solutions-Oriented
- Ability to Work Independently
- Ability to Work Collaboratively
- Adaptable
- Eager to Learn
- Strong Multitasking
- Time Management
- Proficient with Basic Computer Skills
- Microsoft Office
- Data Entry
- Multiline Phone System
- Switchboard Experience
Timeline
K-5 IA Resource Teacher
Sugar Creek Charter School
01.2023 - 01.2024
Lead Teacher Partner K-8th / CampU After School
United Community School
01.2021 - 01.2023
Receptionist
Blumberg Excelsior
08.2016 - 10.2017
Customer Service Representative / Imaging Administrator
Apple One
01.2015 - 01.2016
Document Preparation Clerk
SourceHOV
01.2012 - 01.2014
Workforce Development Credential -
Albany Community Action Partnership
High School Diploma -
Binghamton High School
Courses in Communications -
SUNY Broome
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