Naya Davis
Miami,FL
Summary
Compassionate and detail-oriented Customer Service and Patient Access Specialist with 5+ years of experience in healthcare and call center environments. Skilled in handling high-volume inbound/outbound calls, resolving patient and provider inquiries, verifying benefits, coordinating prior authorizations, and documenting all interactions per SOPs and HIPAA standards. Adept at using CRM and EMR systems, working under pressure, and providing courteous, accurate support to patients, families, and healthcare teams.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (Remote)
Everise
Miami, FL
11.2024 - 04.2025
- Handled inbound/outbound calls, resolving patient inquiries about benefits, coverage, and billing.
- Verified patient eligibility and benefits through multiple PBM and major medical insurance portals.
- Documented all interactions per SOPs, ensuring accuracy and compliance.
Customer Service Representative (Remote)
TEKsystems
Miami, FL
09.2024 - 08.2025
- Supported patient and provider benefit coordination, verifying coverage under major medical plans.
- Loaded insurance plan data into internal systems accurately and in a timely manner.
- Responded efficiently to inquiries from patients and providers regarding plan benefits.
Pharmacy Technician
Walgreens
Miramar, FL
05.2024 - 07.2024
- Managed calls to verify insurance, process prior authorizations, and resolve PBM rejections.
- Supported patients and providers with copay programs and medication access.
- Ensured documentation compliance with SOPs and HIPAA standards.
HC Customer Service Representative (Remote)
Continuum Global Solutions
Miami, FL
11.2023 - 04.2024
- Resolved patient and provider inquiries regarding benefits, billing, and reimbursement.
- Verified eligibility and updated records accurately in CRM systems.
- Delivered courteous service across multiple communication channels per SOPs.
Customer Service Representative (Remote)
Alorica
Miami, FL
11.2020 - 09.2023
- Handled high-volume inbound/outbound calls addressing account, billing, and coverage inquiries.
- Ensured accurate documentation for follow-up and compliance purposes.
- De-escalated concerns and achieved first-call resolution with professionalism.
Education
Certification - Health Sciences
Florida Career College
Pembroke Pines, FL10-2020
High School Diploma -
Brookshire International Academy
La Mesa, CA09-2020
Skills
- Customer Service & Call Center Operations
- Patient Eligibility & Benefit Verification
- Prior Authorization Support
- PBM & Major Medical Coordination
- CRM & EMR Systems (Salesforce, Zendesk)
- HIPAA Compliance & Documentation Accuracy
- Multichannel Communication (Phone, Email, Chat)
- Problem Solving & Issue Resolution
- Time Management & Multitasking
- Provider & Patient Engagement
Timeline
Customer Service Representative (Remote)
Everise
11.2024 - 04.2025
Customer Service Representative (Remote)
TEKsystems
09.2024 - 08.2025
Pharmacy Technician
Walgreens
05.2024 - 07.2024
HC Customer Service Representative (Remote)
Continuum Global Solutions
11.2023 - 04.2024
Customer Service Representative (Remote)
Alorica
11.2020 - 09.2023
Certification - Health Sciences
Florida Career College
High School Diploma -
Brookshire International Academy