Naya Heath
Lewis Center,OH
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Experienced with animal health and wellness, delivering compassionate care to variety of pets. Utilizes knowledge in animal behavior to provide tailored care and support. Strong understanding of client communication and trust-building, ensuring positive experience for pets and owners alike.
Dance professional well-prepared for roles involving instructional support and student engagement in dance studio setting. Successfully contributed to development of numerous dance routines and supported inclusive, collaborative class environments. Recognized for flexibility, reliability, and ability to adapt teaching methods to meet diverse student needs. Proficient in choreography, class management, and fostering positive student relationships.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Bath and Body Works
04.2024 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Teaching Assitant
Personal- Shane Coe
06.2023 - Current
- Collaborated with fellow teacher to create a consistent and supportive learning environment for students.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to performance success.
- Worked with teacher to optimize learning plans based on student performance and engagement.
- Enhanced student dance technique by providing clear instructions and demonstrations.
- Encouraged self-expression among students by fostering an inclusive environment where creativity was celebrated without judgment.
- Boosted student confidence through constructive feedback and personalized guidance during practice sessions.
- Developed creative warm-up exercises designed to engage students at the beginning of each class session.
- Assisted teacher by demonstrating dance moves and body positions to students.
- Assisted lead teacher in choreographing routines for recitals and performances, showcasing students'' progress.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
Sales Associate
TJ Maxx, TJX Companies
08.2022 - 01.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered questions about store policies and addressed customer concerns.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
Baker
Crumbl
04.2022 - 08.2022
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Processed customer orders and payment transactions.
- Operated cash registers and processed payments accurately.
- Cleaned and maintained kitchen equipment and oven.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Packaged finished products for sale.
- Managed customer service operations, including taking orders and resolving complaints.
Pet Care Specialist
Pet Palace North
08.2021 - 01.2022
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Monitored animals for behavioral problems and signs of health issues.
- Facilitated positive socialization experiences among different pets by monitoring playtime interactions closely.
- Reduced pet anxiety during owner absences with consistent routines and comforting interactions.
- Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
- Documented pet care activities, immunizations and treatments delivered.
Education
Current Undergraduate - Nutrition And Dietetics- Sports Nutrition
University of Cincinnati
Cincinnati, OH05-2027
High School Diploma -
Olentangy Highschool
Lewis Center, OH05-2023
Skills
- Customer service
- Teamwork
- Problem-solving
- Time management
- Feedback delivery
- Customer assistance
- Cash handling
- Retail sales
- Store opening and closing
- Phone etiquette
- Choreography expertise
- Patience and empathy
- Student motivation
Timeline
Retail Sales Associate
Bath and Body Works
04.2024 - Current
Teaching Assitant
Personal- Shane Coe
06.2023 - Current
Sales Associate
TJ Maxx, TJX Companies
08.2022 - 01.2024
Baker
Crumbl
04.2022 - 08.2022
Pet Care Specialist
Pet Palace North
08.2021 - 01.2022
Current Undergraduate - Nutrition And Dietetics- Sports Nutrition
University of Cincinnati
High School Diploma -
Olentangy Highschool
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