Naya McNitt
Jupiter
Summary
Junior at Florida International University, pursuing a Business Marketing degree with a passion for creative marketing strategies, consumer engagement, and brand storytelling. Experienced in digital marketing, content creation, and sales, with hands-on experience in different areas. Certified in Digital Ads and E-commerce Marketing (Shopify) through the Global Career Accelerator, with skills in Google & Meta Ads, social media marketing, and A/B testing. Adaptable, driven, and eager to contribute in any way.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
West End Restaurant
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Greeter
West End Restaurant
03.2022 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Intern
Global Career Accelerator
08.2024 - 01.2025
- Gained hands-on digital marketing experience through real-world projects with industry-leading companies.
- Earned Digital Ads Specialist and Ecommerce Specialist (Shopify) certifications.
- Designed and built an online store using Shopify, implementing eCommerce marketing strategies.
- Created and optimized Google Ads and Meta Ads campaigns using behavioral and demographic targeting.
- Developed a social media marketing campaign for charity: water, focusing on Instagram, Google Ads, and TikTok.
- Conducted A/B testing to improve ad conversion rates and performance metrics.
- Strengthened intercultural competency skills and earned an Intercultural Skills certification.
- Participated in coaching and networking events with industry professionals.
Content Creator
Swipe & Scroll
09.2023 - 12.2023
- Analyzed shot list and shot engaging/original content at Novikov restaurant in Miami
- Conceptualized, planned, and produced creative content to meet specific goals and target audiences
- Organized and managed content calendars, ensuring timely delivery and alignment with marketing objectives
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.
Sales Representative
Vector Marketing
03.2021 - 07.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
BBA - Marketing
Florida International University
Miami, FL05.2026
BBA - Marketing
Pennsylvania State University, Berks
Reading, PA05-2026
Skills
- Time Management
- Quality Assurance
- Strong Work Ethic
- Team Collaboration
- Performance Improvement
- Conflict Mediation
Affiliations
- Dean's List Honoree Fall 2022
- Dean's List Honoree Spring 2022
- Dean's List Honoree Fall 2023
- Dean's List Honoree Spring 2024
Certification
Intercultural Skills Badge - Global Career Accelerator
Digital Ads Specialist Badge - Global Career Accelerator
Charity Water - New Audience Development Project - Global Career Accelerator
Sales Hub Software Certification - HubSpot
Student Success Mentor Training - Mentor Collective
Timeline
Server
West End Restaurant
12.2024 - Current
Intern
Global Career Accelerator
08.2024 - 01.2025
Content Creator
Swipe & Scroll
09.2023 - 12.2023
Greeter
West End Restaurant
03.2022 - Current
Sales Representative
Vector Marketing
03.2021 - 07.2021
BBA - Marketing
Florida International University
BBA - Marketing
Pennsylvania State University, Berks
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