NAYA PHILLIPS
Atlanta,Georgia
Summary
An aspiring leader with a natural affinity towards helping those in need seeking opportunities to enhance leadership skills and afford opportunities for professional growth. Versatile employee with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments.
Overview
9
9
years of professional experience
Work History
Waitress
Ms. Icey’s Kitchen & Bar
05.2021 - Current
- Manage the flow of guests into the dining and bar areas
- Observe guests needs throughout dining experience to ensure they receive high quality service
- Processing all cash and credit card transactions
- Contribute to team effort by assisting the dining room staff with the cleaning and maintenance of dining area
- Excellent knowledge in mixing, creating and garnishing all drinks.
- Kept server areas clean and stocked to increase efficiency while working tables.
Supervisor
Red Lobster
08.2014 - 05.2022
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Interviewed hired and trained new employees for production positions.
Claims Associate
AT&T
08.2018 - 03.2021
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Followed up with customers on unresolved issues.
- Analyzed and addressed escalated claims to resolve issues quickly.
Assistant Kitchen Manager
Chick Fil A
11.2017 - 02.2019
- Prep and preparing of daily inventory
- Perform guest service and food preparation duties
- Assembling, frying, cooking and maintenance of the kitchen.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Payroll Specialist
Home Depot
08.2015 - 09.2017
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Education
Bartending/Mixologist -
Atlanta Professional Bartending School
Culinary Arts A.A Degree -
Atlanta Technical College
Bachelor of Arts - Business Administration And Management
Atlanta Metropolitan State College
Atlanta, GA05.2025
Skills
- Guest Relations Management
- Safe Food Handling
- Menu Recommendations
- Order Accuracy
- Customer Service
- Strategic Planning
- Business Development
Extracurricular Activities
Habitat for Humanity, 2013, Present
Timeline
Waitress
Ms. Icey’s Kitchen & Bar
05.2021 - Current
Claims Associate
AT&T
08.2018 - 03.2021
Assistant Kitchen Manager
Chick Fil A
11.2017 - 02.2019
Payroll Specialist
Home Depot
08.2015 - 09.2017
Supervisor
Red Lobster
08.2014 - 05.2022
Bartending/Mixologist -
Atlanta Professional Bartending School
Culinary Arts A.A Degree -
Atlanta Technical College
Bachelor of Arts - Business Administration And Management
Atlanta Metropolitan State College
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