Naya Wartel
Houston,TX
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Speed Queen Laundry LLC, Division Of ALH Holding
Houston, TX
08.2024 - Current
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
- Prevented key account losses by researching discrepancies and correcting problems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Promoted available products and services to customers during service, account management and order calls.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
Service Coordinator
WorkForce Soultions LLC
Houston, TX
11.2023 - 02.2024
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Westfield High Schoolm
Houston, TX06-2020
Skills
- Scheduling
- Complaint resolution
- Account updating
- Business development
- Escalation management
- Microsoft Excel
- Decision-making
- Negotiation strategies
- Problem resolution
- Customer service
- System implementation
- Empathy and patience
- Typing proficiency
- Customer RMA management
- Building rapport
- Multi-line telephone operations
- Service upselling
- Problem-solving
- Refund management
- Dispute resolution
- Positive and professional
Timeline
Customer Service Representative
Speed Queen Laundry LLC, Division Of ALH Holding
08.2024 - Current
Service Coordinator
WorkForce Soultions LLC
11.2023 - 02.2024
High School Diploma -
Westfield High Schoolm
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