Customer Service Representative
Speed Queen Laundry LLC, Division Of ALH Holding
Houston, TX
08.2024 - Current
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
- Prevented key account losses by researching discrepancies and correcting problems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Promoted available products and services to customers during service, account management and order calls.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.