Nayab Ayub
Lahore,Pakistan
Summary
To seek a challenging career oriented Study in a reputed University to invest my time and educational qualification to facilitate career growth.
Overview
3
3
years of professional experience
Work History
Customer Support Agent
Exponent Business Solutions
Township, Lahore
09.2022 - 06.2025
- Resolved issues with 95% satisfaction rate
- Managed daily customer inquiries via phone, email & chat
- Managed customer inquiries through phone, email, and chat support channels.
- Resolved product issues by guiding customers through troubleshooting steps.
- Logged cases and followed up to ensure timely resolution.
- Documented customer interactions in the internal support ticketing system.
- Collaborated with team members to enhance customer service practices and share knowledge.
- Supported team with training and issue escalation
- Provided feedback on recurring issues to enhance product knowledge base.
- Educated customers about new products and services effectively.
- Maintained a positive attitude while handling challenging customer situations.
- Generated daily reports on call volume and resolutions to track performance.
- Processed orders accurately and efficiently within established timelines.
Education
Msc - Psychology
Hajvery University
12-2022
BA -
Punjab University
12-2019
FSC - Pre Medical
Govt College For Women Zafarwal
Zafarwal Narowal12-2016
Matric -
Hassan Scholar Grammer School
Kingra Sialkot 12-2013
Skills
- Customer relationship management
- Order processing
- Data entry accuracy
- Documentation management
- Customer engagement
- Communication skills
- Conflict resolution
- Issue resolution
- Team collaboration
- Workflow optimization
- Performance improvement
- Time management
- MS Office proficiency
- Attention to detail
- Positive attitude
- Performance improvement
Languages
- English
- Urdu
- Punjabi
- Arabic
- Hindi
Personal Information
- CNIC Number: 35201-2820343-8
- Date of Birth: 06/30/98
- Gender: Female
- Nationality: Pakistani
- Marital Status: Married
- Religion: Islam
Timeline
Customer Support Agent
Exponent Business Solutions
09.2022 - 06.2025
Msc - Psychology
Hajvery University
BA -
Punjab University
FSC - Pre Medical
Govt College For Women Zafarwal
Matric -
Hassan Scholar Grammer School